[Hiring] Exception Processor @SWBC

Role Description

SWBC is seeking a talented individual to research, review, and update pertinent insurance data into the computer system to reflect the most current information. This individual will make payments to insurance companies to ensure that our client's interests are protected. This individual will also make outbound calls to clarify information, research the automated matching system, and make corrections to the system updates on the files and any corrective payments as needed.

Why you'll love this role:

• Enjoy investigating problems.
• Review documents that are missing key pieces of information.
• Work with insurance agents and carriers to verify information.
• Improve customer service skills.
• Engage in a variety of work functions.
• Become a subject matter expert in mortgage processing.
• Help protect the interests of SWBC and its clients.

Essential duties include the following:

• Resolve escrow disbursement discrepancies by researching the loan and making outbound calls to the insurance agency/company to obtain required information in order to make timely and accurate updates and insurance payments to loan files.
• Maintain a positive work environment by acting and communicating in a professional manner.
• Process and track incoming documentation according to department and Financial Institutions policies and data sheets.
• Review documentation by comparing data entered with source documents, verifying loan information to documents received to ensure accuracy and completeness of incoming document exceptions.
• Resolve escrow disbursement discrepancies by researching the loan and making outbound calls to the insurance agency/company.
• Review insurance documents that have been sent through as exceptions that require updating/commenting or additional research due to missing/invalid information.
• Research, verify, and update the status of the insurance information through research and exploration.
• Disburse insurance premiums according to department policies and procedures through SWBC’s system of record.
• Determine if a document(s) can be used to update the loan or comment to loan history.
• Adjust insurance lines based on data found pertinent to insurance type or found on reports, documents, or notes in system of record.
• Update pertinent information to insurance data into the system of record in a timely manner ensuring accuracy, completeness, and adherence to department policies and procedures.
• Perform data processing/customer service functions in support of SWBC Mortgage Exceptions system(s) of record.
• Perform all other duties as assigned.

Qualifications

• High School diploma or GED required.
• Minimum of two (2) years data entry, customer service, or related experience in mortgage, insurance, or banking environment preferred.
• Basic understanding of insurance, mortgage escrow accounts, or homeowner’s insurance.
• Intermediate to advanced computer skills to include MS Word and MS Excel.
• Excellent customer service skills for making phone calls or generating correspondence pertaining to the loan information.
• Excellent organizational skills.
• Strong verbal and written communication skills.
• Able to demonstrate a high level of attention to detail while being accurate and organized.
• Able to type 35 WPM accurately.
• Familiar with most general office machines to include computers, Voice over Internet Protocol (VoIP) phone systems, and basic computer troubleshooting.
• Able to multi-task and be adaptable to change.
• Able to meet department expectations, handle repetitive work, and work overtime as required.
• Able to sit/stand for long periods of time while entering data, making phone calls, or performing other sedentary duties.
• Able to remain self-disciplined to stay on task in a work from home environment.

Additional Information

• SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
• To learn more about SWBC, visit our website at www.SWBC.com .