[Hiring] Event Production & Client Success Manager @From Day One, Inc.

Role Description

The Event Production & Client Success Manager manages the logistical needs of our production calendar for both live and virtual events, and owns the relationships with the sponsors who attend them. Production is the larger share of the job, and volume is what defines it. In the next twelve months we are producing thirteen live conferences and a virtual conference every month. Several events sit at different planning milestones at once, and you would carry them without being told what is due next.

• Manage A/V teams on visual and audio production needs.
• Review and manage rental orders, vendor requirements, and temporary staff hiring.
• Create venue layouts and detailed run-of-show schedules.
• Execute vendor contracts and construct the event budget.
• Reconcile A/V orders against the current slate of content.
• Reconcile final catering guarantees against projections.
• Reconcile printed programs against the website and run of show.
• Be the point of contact for a roster of sponsors, administering their deliverables.
• Ensure sponsor experience on site earns a renewal.

This is a remote position, and also includes regular travel to other cities for in-person events.

Qualifications

• A 4-year college/university degree at minimum.
• A strong academic background.
• A minimum of 3 years of full-time, professional post-graduation experience.
• Direct experience producing complex events (corporate or marketing events, executive gatherings, conferences, trade shows, festivals, or arts events).
• Experience as a named point of contact for external clients, sponsors, or partners.
• Experience working in-house at a corporation at some point in your career.
• Experience carrying many concurrent events against fixed deadlines.
• Experience owning event budgets and vendor contracts.
• Comfort with project management software such as ClickUp, Asana, or Monday.
• Outstanding organizational and time management skills.
• Excellent verbal and written communications skills.
• Willingness to travel regularly for events.

Requirements

• Motivate and energize colleagues rather than waiting for inspiration.
• Be relentlessly resourceful and take ownership rather than seeking excuses.
• Consistently deliver great outcomes and work to improve processes.
• Bring excitement and urgency to your work.
• Approach challenges with enthusiasm and optimism.

Benefits

• Starting salary of $75,000 CAD per year.
• Opportunities for regular advancement and raises.