[Hiring] Director, Account Management @Hilton

Role Description

This is your chance to be part of our in-house Hilton Supply Management (HSM) team that supports our brands, owners, and operators! As a Director, Account Management, you will support HSM's customers in the Canadian market, partnering with HSM's internal teams to help customers further leverage HSM programs and increase their savings. On the Account Management team reporting to the VP of Strategy & Business Operations, you will oversee a portfolio of accounts, responsible for relationship management, customer success, and year over year growth.

What you'll do during a typical day:

• Serve as the primary contact for customer's leadership team, ensuring the client's day-to-day needs are met while identifying and executing on key growth opportunities.
• Coordinate with the customer's procurement and operations teams to support strategic initiatives through partnership with suppliers and HSM's internal teams.
• Be the first point of escalation within HSM for supplier related issues in your market.

How you'll collaborate with others:

• Partner with the customer's leadership team to set long term strategic objectives and drive critical initiatives.
• Work with HSM Category Management to identify white space and expand programs and services in your market.
• Work with the HSM Onboarding team to add properties to the HSM program as new customers join HSM or existing customers expand.

Deliverables you'll take ownership of:

• Promote program participation (i.e., utilization) through reporting, coaching emails, and business reviews for key ownership and management groups.
• Be HSM's lead contributor to strategic business reviews with the customer and suppliers.
• Increase program growth and adoption in your market by expanding HSM's programs in services in your market.

Qualifications

• Eight (8) years of professional experience in hospitality and/or procurement/supply chain related roles.
• Experience analyzing information to make data-based business decisions.
• Experience delivering presentations to executive level stakeholders.
• Travel approximately 25%-50%.

Requirements

• Experience in Account Management/Customer Success roles.
• Experience leading teams/direct reports.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program.
• Mental wellbeing resources – Your health comes first. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP).
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most.
• Extended health and welfare plans – Get added peace of mind with health and wellness benefits that go beyond provincial coverage.
• Pension and RRSP plans – We’ve got your future in mind with retirement plans that help you grow your savings.
• Discounts and perks through Perkopolis – Enjoy exclusive savings on travel, shopping, tickets, and more!