[Hiring] Escrow Officer @ServiceLink

Role Description

Are you a professional who can coordinate workflows and work processes? Are you able to provide management with updated status on items in workflows? Do you have experience with utilization of reporting and workflows? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history as an Escrow Officer. Now is the time to join our team and become a part of something big.

A DAY IN THE LIFE: In this role, you will…

• Coordinate the closing of files assigned to you within a required timeline and coordinate all aspects involved with the finalizing of the closing process
• Be responsible for the preparation and accuracy of closing documents in accordance with State requirements and client instructions
• Ensure that ServiceLink’s two-hour turnaround time commitment to clients is met by monitoring and prioritizing work-in-progress reports
• Review title commitment for clearance and to ensure all items are accounted for, including but not limited to: updating payoffs, taxes, and HOA
• Secure lender, seller and/or broker approval of loan closing documents
• Confirm closing dates, location, documentation, and funds due at closing with borrowers
• Resolve vendor billing issues
• Conduct bi-weekly meetings with team members and management
• Address inquiries from asset management companies, clients, borrowers, agents and internal staff
• Develop procedures to ensure an enhanced vendor, client and consumer experience is consistently delivered
• Resolve rejected documents
• Develop scripts and workflows to support and triage inbound vendor phone calls and inquiries

Qualifications

• High School diploma or equivalent required
• Prior experience as an Escrow Officer or a Closing Coordinator
• Practical work experience within the mortgage loan department of a lending institution
• Working knowledge of real estate titles
• Prior experience with deed preparation and closings
• Must be able to use and have advanced computer skills and be proficient in Microsoft software products
• Ability to handle multiple tasks simultaneously
• Demonstrate good communication
• Good customer service skills

Requirements

• Responsible for daily reports, schedules, funding, policies, rejected documents and any other assigned reports by managers
• Responsible for preparation and accuracy of closing documents in accordance with State requirements and client instructions
• Review title commitment to ensure all items are accounted for, including but not limited to: updating payoffs, taxes and HOA; Review effective date schedule within company policy guidelines
• Engage lender, seller, and/or broker for approval of loan closing documents and provide requested documents
• Assists in training
• Confirm closing dates, location, documentation, and funds due at closing with all parties
• Ensure all funding conditions have been met in accordance with State requirements and client instructions
• Attend assigned conference calls
• Attend and participate in bi-weekly team meetings, ensuring that you are on-time and prepared
• Update management of daily reporting status
• Work with management on team metric and file counts
• Maintain professional communication with team members, team leader, management, and clients (internal and external)
• Address inquiries from clients, sellers, buyers, agents, internal staff and asset management companies professionally and in a timely manner
• Resolve vendor billing issues
• Cut checks to all payees and wire funds to the seller within client directed timelines
• Confirm file setup with disbursements
• Resolve post-close issues in a timely manner, including lender, recording, and policy rejections
• Resolve rejected documents
• Responsible for maintaining good client relationships and providing customer service
• Review and signoff on authorized items
• Ensure that all funding conditions have been met in accordance with state and client instructions
• Perform all other duties as assigned