[Hiring] Epic Pharmacy Analyst @OhioHealth

Role Description

Supports the vision of OhioHealth as it relates to the incorporation of system support for the medication safety process. Serves in a leadership role in the application lifecycle for the assigned medication related clinical applications including system evaluation, development of new applications (requirements, design, build and test), and application maintenance (deployment, operations and optimization). Collaborates with user departments to identify, analyze and support on-going needs while achieving Service Level Agreements (SLAs) relative to the supported applications. Leads or participates in process improvement activities related to Application Management.

Responsibilities And Duties

• Leads teams in projects to identify system requirements including functional requirements, non-functional requirements, and usability requirements for pharmacy and medication use applications based on the business needs of the organization.
• Serves in a leadership role for minor enhancements/upgrades to existing applications.
• Role models documentation of functional and technical specifications for system enhancements, new interfaces, etc.
• Takes a leadership role in communications or coordination with vendors regarding new enhancements or new functionality.
• Takes a leadership role in combining process improvement techniques with system knowledge when contributing as a team member to the design of pharmacy and medication use applications.
• Design specifications include those from a business process perspective as well as feature specifications to meet the organization's requirements.
• Contributes meaningfully to the design of the application itself as well as the design of the environment (i.e., operational model in which the application will run).
• May represent Information Services in user or process excellence initiatives related to new functionality in support of operational process improvement initiatives as assigned.
• Takes a leadership role with project teams to build pharmacy and/or medication use applications.
• Leads installation of new software releases and application upgrades.
• Leads team members to test pharmacy and medication use applications; prepares test scripts, uses automated software for testing, performs full range of testing methods (e.g., unit testing, volume testing, integration testing, claims parallel testing, device testing, etc.).
• Testing may occur in a lab environment or in the field.
• Fully documents test results, issues, software defects, and problems detected during testing.
• Takes initiative to resolve problems noted during testing.
• Actively leads teams to deploy pharmacy and medication use applications.
• Takes a leadership role in system activations including command center charge, prioritizing and escalating problems, successfully delivering applications once released to end users and customers.
• Delivers service to meet the organization's requirements on a day-to-day operations basis.
• Uses analytical skills to complete end-user requests for support/changes to existing pharmacy and medication use application systems and interfaces.
• Responds to incidents affecting end users of pharmacy and medication use applications.
• Troubleshoots problems, identifies changes needed to resolve problems or satisfy requests, and reports status of work to end-user.
• Builds, tests, and communicates changes.
• Performs department and user needs analysis for the purpose of daily system operational support including problem resolution and potential application changes.
• Contributes to performance monitoring and capacity planning for assigned applications.
• Manages and escalates incidents and problems (aka trouble tickets) to vendor and/or management per departmental policy.
• Writes reports as directed for assigned applications.
• Contributes to knowledge management throughout the department by documentation and communication of system configuration, changes, etc.
• Leads special interest groups in efforts to optimize use of assigned applications.
• Takes initiative to proactively assist end users identification, analysis, and support of ongoing department needs with regard to information systems.
• Leads efforts to analyze service level performance measurements in order to improve service levels.
• Serves as a liaison to pharmacy, nursing and other departments supporting needs as related to the use of pharmacy and medication use information systems.
• Supports change management process by submitting, executing and documenting changes appropriately and communicating changes to impacted areas.

Qualifications

• Bachelor's Degree (Required)
• CIF - Certified in Field - State of Ohio
• OPL - Ohio Pharmacists License - Ohio Board of Pharmacy
• Field of Study: Business
• Field of Study: Pharmacy
• Years of experience: 1 to 3

Requirements

• Pharmacy degree (five or six years depending on state where graduated).
• Certification in Pharmaceutical Care and Licensed Pharmacist in the State of Ohio.
• Knowledge of computer systems, pharmacy and medication use operations, use of MS Office applications including Access, Project and Visio.
• 1-3 years in systems analysis, pharmacy or other healthcare experience.

Benefits

• Join us if your passion is to work in a caring environment.
• Join us if you believe that learning is a life-long process.
• Join us if you strive for excellence and want to be among the best in the healthcare industry.

Company Description

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all persons in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.

Positions marked as remote are only eligible for work from Ohio.