[Hiring] Epic Lumens Analyst @TEKsystems

Role Description

We are seeking an experienced Epic Lumens Analyst to support ongoing application maintenance, optimization initiatives, upgrade activities, and break/fix support within a healthcare environment. The ideal candidate will serve as a key resource for incident resolution, system enhancements, workflow improvements, and application performance optimization. The analyst must have strong Epic Lumens expertise and a proven track record supporting production environments.

This role requires a hands-on analyst who can effectively manage support tickets, troubleshoot complex issues, collaborate with operational stakeholders, and ensure the stability and continuous improvement of the Epic Lumens application.

Responsibilities

• Provide day-to-day support for Epic Lumens including ticket management, issue resolution, and break/fix activities.
• Investigate, troubleshoot, and resolve application, workflow, and integration issues.
• Perform root cause analysis and implement corrective actions to prevent recurring issues.
• Support Epic upgrades, new releases, system testing, and validation activities.
• Identify opportunities for workflow optimization and application enhancements.
• Gather business requirements and translate them into system solutions and configuration changes.
• Configure, maintain, and support Epic Lumens functionality in accordance with organizational standards.
• Collaborate with clinical, operational, and technical teams to support business objectives.
• Participate in system design sessions, change management activities, and production support processes.
• Develop and maintain application documentation, testing scripts, and support procedures.
• Provide end-user support and guidance regarding Epic Lumens functionality and best practices.
• Work closely with cross-functional Epic teams to ensure seamless application performance and integration.

Qualifications

• Current Epic Lumens Certification (required).
• 3+ years of Epic Lumens analyst experience in a healthcare environment.
• Experience supporting production systems through incident management, break/fix, and enhancement requests.
• Hands-on experience with Epic upgrades, testing, and implementation activities.
• Strong understanding of healthcare workflows and operational processes.
• Experience managing support tickets in a structured support environment.
• Demonstrated troubleshooting and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage multiple priorities simultaneously.

Preferred Qualifications

• Additional Epic certifications are a plus.
• Experience with integrated Epic applications and workflows.
• Knowledge of change management and release management processes.
• Experience supporting large healthcare systems or multi-site organizations.

Employment Eligibility

• Due to client tax and employment requirements, candidates residing in the following states are not eligible for consideration: California, Ohio, Pennsylvania, Wisconsin, Indiana, Washington.
• Candidates must be authorized to work in the United States without sponsorship now or in the future.

Key Skills

• Epic Lumens
• Epic Certification
• Application Support
• Incident Management
• Break/Fix Support
• Production Support
• System Optimization
• Upgrades & Enhancements
• Testing & Validation
• Workflow Analysis
• Healthcare IT
• Root Cause Analysis
• Stakeholder Management

Job Type & Location

This is a Contract position based out of Oklahoma City, OK.

Pay and Benefits

The pay range for this position is $85.00 - $95.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 31, 2026.