[Hiring] Epic Healthy Planet and Ambulatory Analyst @Computer Task Group, Inc

Role Description

CTG is seeking a skilled Epic Healthy Planet and Ambulatory Analyst to join our team. The Epic Healthy Planet & Ambulatory Analyst will provide application support, optimization, and maintenance for two key Epic modules: Healthy Planet (population health) and EpicCare Ambulatory (clinical outpatient workflows). This role is responsible for ensuring reliable system performance, supporting end-users, troubleshooting issues, and partnering with operational leaders to enhance workflows. The analyst splits their time between both applications, balancing day-to-day support with ongoing improvement initiatives.

Key Responsibilities

• Application Support & Troubleshooting
  • Provide daily tier‑2/3 support for Healthy Planet and Ambulatory end‑users, including clinicians, care managers, and operational staff.
  • Investigate, triage, and resolve incidents, service requests, and break/fix issues.
  • Analyze root causes and implement sustainable solutions to reduce recurring issues.
  • Collaborate with Epic TS, internal teams, and technical resources when escalation is required.
• Build, Configuration & Maintenance
  • Maintain and optimize build within Healthy Planet (registries, care gaps, attribution logic, quality measures, dashboards).
  • Support Ambulatory workflows including visit documentation, orders, SmartTools, clinical decision support, and provider personalization.
  • Perform system updates, regression testing, and release management activities.
  • Ensure build follows organizational standards, governance processes, and Epic best practices.
• Workflow Optimization & Operational Partnership
  • Work closely with clinical and population health stakeholders to understand needs and translate them into system enhancements.
  • Conduct workflow assessments and recommend improvements that increase efficiency, quality, and user satisfaction.
  • Support quality reporting, care management programs, and value‑based care initiatives through Healthy Planet tools.
  • Assist with training content, tip sheets, and communication for new features or workflow changes.
• Project Support
  • Participate in small to medium‑sized projects, including new program rollouts, optimization initiatives, and system upgrades.
  • Contribute to requirements gathering, design sessions, testing, and go‑live support.
  • Coordinate with cross‑functional teams such as Reporting, Integration, Security, and Training.
• Documentation & Governance
  • Maintain accurate documentation of build, workflows, and support processes.
  • Follow change control procedures and participate in application governance meetings.
  • Ensure compliance with regulatory, privacy, and security standards.

Qualifications

• Epic certification or accreditation in Healthy Planet and Ambulatory.
• Experience supporting Epic applications in a healthcare environment.
• Strong analytical and problem‑solving skills.
• Ability to communicate effectively with clinical and operational stakeholders.
• Comfortable managing multiple priorities across two application areas.

Requirements

• CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

Benefits

• The expected base salary for this position ranges from $110,000 to $120,000.
• Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained.
• In addition to salary, a competitive benefit package is also offered.