[Hiring] Epic Certified Cupid Analyst @Ellit Groups

Role Description

Ellit Groups is seeking a certified Epic Cupid Analyst to support a healthcare organization. This role will support Epic Cupid analysis, design, configuration, testing, implementation, optimization, application support, and issue resolution. This is a full-time, 40-hour-per-week engagement beginning as soon as possible.

The Epic Cupid Analyst will maintain ownership of system activities within the assigned application and work independently while managing multiple priorities and cross-functional initiatives. This individual will partner closely with operational and IT stakeholders to translate workflow requirements into effective Epic solutions and provide input on system design and capabilities.

The Epic Cupid Analyst will build, configure, test, optimize, and support Epic Cupid functionality within a complex healthcare environment. This role will work closely with application leadership, operational stakeholders, and other Epic teams to ensure workflows and system functionality effectively support organizational needs.

The analyst will participate in project implementation activities, system enhancements, testing, production support, issue resolution, change control, and ongoing application optimization.

Key Responsibilities

• Work closely with the Team Lead or Manager on researching, planning, building, testing, and implementing approved projects.
• Partner with the Team Lead or Manager to oversee the delivery of solutions and appropriately escalate risks and issues.
• Perform data analysis using Epic and other technical tools to extract requirements, identify data inaccuracies, and ensure accurate processing and reporting.
• Develop system designs, including functional specifications and strategies, based on specific operational needs.
• Analyze operational requirements and system capabilities to propose effective solutions.
• Understand workflow practices and apply them to system configuration in support of operational and IT strategies, issues, and priorities.
• Perform unit, system, and integration testing according to project standards and document outcomes.
• Work with the application team to ensure applications are well supported and implementations are properly executed.
• Follow defined standards and promote best-practice principles.
• Optimize, maintain, and support Epic Cupid functionality as required.
• Participate in change control processes.
• Provide on-call support as required, troubleshoot and resolve production support issues, and initiate escalation procedures when necessary.
• Identify potential issues and refer more complex issues to the appropriate level of support.
• Maintain open and professional communication with end users, stakeholders, and colleagues while utilizing key change management principles.
• Meet application deliverables and project timelines.
• Produce weekly status reporting and complete project, data, and time tracking as requested.

Qualifications

• Current Epic Cupid certification.
• Minimum 3–5 years of build experience as a certified Epic Analyst.
• Strong Epic Cupid build, configuration, testing, implementation, optimization, and/or support experience.
• Experience with two full-cycle Epic implementations.
• Experience working within a multi-entity healthcare environment.
• Experience with clinical applications in an inpatient and/or outpatient setting.
• Strong understanding of healthcare workflows within the assigned application area.
• Excellent communication and follow-up skills, with a combination of technical, analytical, and customer service capabilities.
• Strong critical-thinking and problem-solving skills.
• Ability to work independently, exercise sound judgment, and manage multiple priorities.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Knowledge of documenting workflow design and identifying opportunities for improvement.
• Ability to accommodate monthly travel as needed, with travel frequency negotiable.

Preferred

• Previous experience mentoring team members.
• Bachelor’s degree in Healthcare Administration, Information Management, Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience.
• Strong leadership and interpersonal skills.
• Experience working across multiple application teams and operational departments.

Benefits

• Competitive salary and benefits.
• Opportunities for professional growth and development.
• A supportive, collaborative, and innovative work environment.
• Medical, Vision, Dental, Short-Term and Long-Term Disability, and AD&D Insurance.
• Medical and Dependent Care FSA.
• 401k Retirement Plan.
• 6 Paid Holidays and Flexible Paid Time Off.