[Hiring] Epic Applications Analyst - Senior @EvergreenHealth

Role Description

Assists in the development, support, functionality roll, and long-term support of the Epic Electronic Health Record (EHR) system and other supporting IT systems for EvergreenHealth system end-users. Assists in optimizing workflow processes through building applications that are tailored to meet the EvergreenHealth needs. Learns Epic EHR system capabilities and functional use and applies knowledge of Patient Care Business workflow to assist in the implementation, testing, go-live, and long-term support. Serves as a subject matter expert in their assigned applications and provides leadership on small and medium size projects with minimal oversight.

Primary Duties

• Conducts research to develop, configure, and modify moderately complex information systems.
• Designs, configures, tests, debugs, documents, and maintains programs/applications.
• Applies detailed knowledge of system functionality to the implementation of new applications and modules.
• Uses knowledge of user workflow to assist users in defining requirements.
• Uses technical and analytical skills to determine best approaches to tailoring system to meet EvergreenHealth goals of standardization across the health system.
• Builds and configures system to meet requirements, using available application tools.
• Creates documentation of business requirements, current and future state workflows, and any custom build as appropriate.
• Coordinates all testing phases of associated applications during implementations and upgrades.
• Participates in testing; or lead integrated testing, coordinating resources and organizing issue tracking.
• Conducts research and resolve issues.
• Provides input to go-live event.
• Provides support during go-live events, including during standard off-hours support times.
• Provides technical and professional guidance to less experienced resources as needed.
• Takes responsibility for the more complex builds and issue research/resolution.
• Manages small and medium sized projects with minimal managerial oversight. May take a key leadership role in larger projects. Develops key project management tools, including project plans, issues logs, testing plans, and go-live events.
• Develops strong relationships with end user communities, customers, and business partners.
• Builds enhancements to current functionality using application tools.
• Participates in detailed testing of software updates and upgrades.
• Responds to issues reported by users; conducts research and resolves issues in a timely fashion.
• Provides excellent customer service by communicating in a friendly and professional manner, empathizing with users on system issue impacts, setting appropriate expectations on issue resolution.
• Responsible for ongoing on call duties for one or more applications which generate Incidents outside of business hours. Often this role is on call for the most critical applications requiring the fastest and most skilled level of response. Troubleshoots and resolves system issues escalated by the Help Desk.
• Collaborates with vendor support personnel to research and resolve vendor product issues.
• Participates in vendor user groups and online listservs, and reviews contents of vendor updates, to ensure optimization of the capabilities of the assigned applications.
• Participates in cross-training, as a trainer and a learner, for personal development and to ensure adequate secondary coverage on all applications.
• Performs other duties as assigned.

Qualifications

• Minimum of 5 years of healthcare IT or other relevant experience.
• Experience with 1 or more Epic go-lives.
• Epic certification in area of support or certification within 3 months of hire.
• Excellent analytical, technical, and organizational skills demonstrated through prior healthcare IT experience.
• Ability to learn new vendor applications quickly and utilize application tools to tailor system to meet user requirements.
• Excellent oral and written communication skills.
• Ability to work independently and as a team member across multiple teams.
• Ability to develop, document and ensure adherence to technical standards.
• Ability to independently research and perform analysis to resolve complex issues.
• Ability to understand customer requirements and their impact on technical directions of a solution.
• Must be self-motivated, detail-oriented and able to manage one’s own work independently in a fast-paced environment with changing priorities.
• Excellent customer service orientation, including good communication skills.
• Must be able to maintain professionalism and react to customers appropriately while exhibiting the highest level of customer service.
• Proficient in the use of Microsoft Office tools.
• Must be able to be onsite for go-lives, department rounding and other support activities. Remote work is negotiable.
• Flexibility and can-do attitude.
• Must be a team player and demonstrate interest in a longer-term role.
• Passion for supporting applications in a healthcare environment.

Desired Qualifications

• Bachelor’s degree in Clinical, Informatics, Computer Science, Information Systems, Business Computer Systems, or another related field.
• Strong understanding of healthcare business process and technology.
• Basic understanding of clinical workflows and terminology.
• Healthcare IT experience in acute care or ambulatory care settings.
• Working knowledge of IT solutions and interfacing.

Benefits

• Medical, vision and dental insurance.
• On-demand virtual health care.
• Health Savings Account.
• Flexible Spending Account.
• Life and disability insurance.
• Retirement plans 457(b) and 401(a) with employer contribution.
• Tuition assistance for undergraduate and graduate degrees.
• Federal Public Service Loan Forgiveness program.
• Paid Time Off/Vacation.
• Extended Illness Bank/Sick Leave.
• Paid holidays.
• Voluntary hospital indemnity insurance.
• Voluntary identity theft protection.
• Voluntary legal insurance.
• Pay in lieu of benefits premium program.
• Free parking.
• Commuter benefits.
• Cafeteria & Gift Shop Discount.