[Hiring] Epic Analyst @NTT DATA Services

Role Description

We are currently seeking a Business Sys. Analysis Senior Specialist to join our Clinical Service Desk team. This position will have the opportunity to work from home / remotely in the US.

• Respond to client incidents and requests regarding the clinical aspects of the Epic suite (may include, but are not limited to, workflow issues, application errors, user access, etc.).
• Proactively manage all assigned and unassigned incidents and requests.
• Drive resolution to maintain our account SLAs (Service Level Agreement).
• Handle incoming calls and follow account-specific processes.
• Understand the latest configurations and changes of Epic.
• Participate in the development of knowledge management and training content for our staff.
• Analyze closed incidents to continuously improve and expand the knowledge base.
• Assist and mentor service desk staff.

Qualifications

• Experienced in Epic clinical workflows and functionality with 5+ years of clinical care delivery.
• 5+ years of experience in Epic implementation, build and support.
• Demonstrates a service philosophy in all interactions with clinicians and colleagues.
• Have experience in analyzing quantitative and qualitative data.
• Certification or Proficiency in one or more Epic modules.
• Previous team leadership experience.
• Experience in EMR system integration with other clinical systems.

Requirements

• Minimum 5 years Healthcare Systems-Customer Service experience.

Benefits

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short and long term disability coverage.
• Paid time off.
• Employee assistance program.
• Participation in a 401k program with company match.
• Additional voluntary or legally-required benefits.