[Hiring] Enthusiastic and Proactive IT Technical Support @Laminarprojects
Mar 05, 2025 - Laminarprojects is hiring a remote Enthusiastic and Proactive IT Technical Support. đź’¸ Salary: competitive salary dependent on location and capability. đź“ŤLocation: Portugal.
Role Description
The primary purpose of this role is to provide essential administrative support to our IT Compliance & Governance Manager. You will assist in ensuring that our systems and processes adhere to regulatory standards, while also providing general IT support to our teams across Laminar. We are looking for someone who is able to grow with the role, with the ability to take on increasing responsibilities, including stepping in for and representing the IT manager when required. The IT team will be initially responsible for ISO 27001 accreditation and compliance before slowly expanding its remit.
You will be joining a newly formed IT team, led by our IT Compliance & Governance Manager, which will work collaboratively with, and is supported by, the broader Operations team. This team is committed to excellence, continuous improvement and fostering professional growth.
- Ensure compliance with industry standards and regulations.
- Provide first-class administrative and technical support to internal teams.
- Demonstrate leadership potential and commitment to professional growth.
Responsibilities
- Assist in Compliance Maintenance: Support the implementation and maintenance of IT compliance policies and procedures to ensure adherence to regulatory standards.
- Administrative and Technical Support: Provide timely and effective administrative and technical support to internal stakeholders, troubleshooting issues and ensuring smooth operations.
- Cross-Functional Collaboration: Collaborate with cross-functional teams to align on compliance requirements and best practices.
- Audit and Assessment: Assist in conducting audits and assessments to identify areas for improvement and ensure compliance with industry standards.
- Documentation and Communication: Document IT processes and procedures and communicate effectively to internal teams to ensure compliance and efficiency.
Qualifications
- Bachelor's degree in computer science, Information Technology, or a related field.
- Proficient in technical areas pertinent to IT support, including familiarity with various operating systems such as Windows, macOS, and Linux.
- Knowledge of hardware components and troubleshooting techniques.
- Experience utilizing software applications commonly used in IT support, such as ticketing systems and remote desktop tools.
- Clear and effective communication skills, both written and verbal in English.
- Willingness to take initiative and assist team members as needed.
- Ability to work collaboratively in a team environment and contribute positively to team goals.
Nice to Have
- Basic understanding of IT principles and concepts, complemented by a graduate education in a relevant field and certifications (e.g., computer science, information technology, etc.).
- Knowledge and experience on ITSM tools such as JIRA, MDM such as Microsoft Intune, network monitoring and security tools, EDR, IAM, SIEM, DLP, encryption, cloud providers such as AWS and Azure.
- Precise and structured communicator both written and verbal in English.
- Demonstrated leadership potential through extracurricular activities or previous roles.
- Familiarity with industry standards or regulations related to IT compliance and governance.
Salary and Benefits
- Competitive salary dependent on location and capability.
- Paid Annual Leave 25 days + statutory Bank Holidays.
- Private health insurance.
- Discretionary bonus scheme for all team members.
- All required travel costs outside of your local area are covered.
- Flexibility: Getting things done is what really matters, not what time of day you do it.
- Grow your whole self: Our leaders are more like coaches and one of our main objectives is to give 5 years’ worth of learning and development for every 1 year with us.
- Be surrounded by the best: We only hire and retain the very best people.
- Long-term impact: We are focused on solving the biggest issues in construction project delivery in a way that can spread and outlast us.
Application
We get thousands of applications so please write us a letter as part of your application explaining:
- Why do you want to join us?
- If you joined, where do you think you could make the most impact and how?
We aren't a giant faceless corporation; we really care about the people who want to join our team so all applications will be read thoroughly by our key leaders.
In terms of application, we usually start with an intro call to tell you what we are all about in a casual conversation. That helps you to know us a bit better and tell us a bit about yourself.
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| đź“Ť | Be aware of the location restriction for this remote position: Portugal |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
competitive salary dependent on location and capability
|
Remote
Location
Portugal
|
|
Job Type
full-time
|
Posted
Mar 05, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Portugal |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
