[Hiring] Enterprise Technical Team Lead @F12.net

Role Description

Reporting to the Service Delivery Manager (SDM), the Enterprise Technical Team Lead will be expected to have technical expertise along with some team management or leadership experience. This individual will oversee how Managed Services are implemented and operationalized for successful service outcomes.

• Coaching and mentoring technicians while providing technical support and guidance to the team in resolving complex technical issues.
• Acting as an escalation point for service team members and a point of contact for clients and vendors.
• Responsible for the day-to-day secure operation, support, and continuous improvement of client cloud and endpoint environments.
• Combining advanced technical execution with leadership through direct involvement in incident response, escalations, change implementation, and ongoing managed service delivery across Azure, security tooling, and modern endpoint platforms.
• Personally accountable for troubleshooting complex issues, restoring service, maintaining system health, and ensuring work is completed accurately and within SLA.
• Collaborating closely with Security/GRC, Modern Workplace, and Infrastructure teams to ensure solutions are reliable in production.

Qualifications

• Minimum of 10-15 years of leadership and industry experience.
• Minimum of 5-7 years of mergers and/or acquisitions experience.
• 5+ years in successful project management initiatives in a business integration role/capacity.
• Education and/or experience equivalent to an undergraduate degree or higher in a technical field.
• Dynamic personality able to effectively engage and influence internal and external stakeholders.
• Independent self-starter with a collaborative working style.
• Strong problem solving and creative thinking abilities.
• Financial acumen regarding budgets, forecasting, and risk/cost controls.
• Effective verbal and written communication skills.
• Proven superior people management/coaching skills.

Requirements

• Willingness to travel as required and work outside of normal business hours.
• Careful attention to detail with strong organizational and analytical capabilities.
• Success track delivering results on time and on budget.
• Ability to work under tight timelines within a very dynamic, fast-paced environment.
• Ability to operate at the strategic level yet being close enough to the details to add value to clients.
• Experience in managing and monitoring performance metrics across business units and project portfolios.
• Exceptional management capability with superb oral, written communication and presentation skills.

Benefits

• Three weeks vacation plus extra Flex Days.
• Leadership development opportunities and growth coaching.
• Health Spending Account or RRSP matching.
• Extended health care, dental and vision coverage.
• Disability and life insurance, and an employee assistance program.
• Tuition reimbursement and paid time off.
• On-site parking and high-class office amenities.
• Company events.