[Hiring] Enterprise Insurance Systems Manager @Veracity Insurance Solutions, LLC

Role Description

We're seeking an experienced and business-minded Enterprise Insurance Systems Manager to join our team. Reporting to the Sr. Manager of Enterprise Technology & Information Security, this remote role owns the insurance business systems Veracity runs on and leads the team of administrators behind them. Success is measured in business outcomes – adoption, cycle time, data quality, and customer experience – not ticket counts.

• Set and drive the vision for the insurance-systems portfolio – publish and maintain a 6–12 month roadmap tied to company priorities and run structured feedback loops with sales, service, operations, and marketing leaders.
• Own day-to-day administration, configuration, and change decisions within the portfolio – recommend lifecycle, vendor, and spend decisions to the Sr. Manager with clear options, costs, and impacts.
• Manage, coach, and develop the admin team – set goals, run one-on-ones, and build cross-training so no platform depends on a single person, starting with AMS360.
• Own the systems register for the portfolio – drive adopt, expand, replace, and retire recommendations based on business value, risk, total cost of ownership, and user adoption.
• Run a single intake process for system requests across the three companies, with a visible backlog and priorities set against business outcomes.
• Own uptime, access controls, configuration standards, a change calendar with risk-based approvals, and audit readiness for the portfolio.
• Own renewals, license optimization, SLAs, and vendor performance reviews for portfolio vendors – negotiate with Finance and Legal support.
• Partner with InfoSec/GRC and the Risk Manager on least-privilege access, data handling, insurance-regulatory requirements, and SOC 2 evidence for these systems.
• Coordinate with the Delivery & Automation team on integrations and automation – safeguard data quality across systems and keep configuration and runbook documentation current as a standard, not an afterthought.
• Required to perform other duties as requested, directed, or assigned.

Qualifications

• 5+ years owning or administering enterprise SaaS platforms – CRM, agency/policy management, or ERP class – with demonstrated accountability for business outcomes, not administration alone.
• 2+ years directly managing people: hiring, coaching, and developing platform administrators or analysts.
• Track record turning competing stakeholder demands into a prioritized roadmap and shipping measurable improvements.
• Vendor, license, and budget management experience.
• Technical fluency – comfortable with integrations, APIs, reporting and data tools, and automation concepts.
• Clear written communication and documentation discipline.
• Working knowledge of the full insurance policy lifecycle and how each stage – quote, bind, endorse, renew, cancel, claims – generates data, documents, and handoffs that agency management systems must support cleanly.
• Familiarity with agency operations across distribution models including MGA, wholesale brokerage, retail agency, and InsurTech – and how carrier relationships, compliance obligations, and licensing requirements shape how these systems are configured.

Requirements

• Insurance industry experience – agency, brokerage, MGA, carrier, or insurtech; candidates who understand insurance workflows and terminology will rank first.
• Hands-on AMS360 or a comparable agency management system.
• HubSpot or Salesforce-class CRM certification.
• Formal change-management exposure such as ITIL or equivalent.
• Experience across multiple distribution models – MGA, wholesale, retail, or InsurTech – as Veracity's system needs vary meaningfully by division.
• Familiarity with surplus lines filing or insurance licensing workflows, or willingness to partner closely with Compliance and Licensing functions on system requirements tied to those processes.

Benefits

• Health, dental, and vision plans.
• Amazing work-life balance with 4 weeks of Paid Time Off.
• 10 Paid Company Holidays with 2 floating holidays.
• 401K Programs with employer match.
• Personal assistance programs for support in a healthy personal and work life.

Company Description

Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter!

• Engage in groundbreaking projects that are reshaping the insurance landscape.
• Collaborate with a group of dedicated, like-minded professionals.
• Experience a culture that prioritizes growth and development.