[Hiring] Enterprise Architect @ConvergeOne

Role Description

An Enterprise Architect (EA) focuses on the big picture, creating technology strategies that enhance connectivity and human experiences across the entire organization. An Enterprise Architect is the technical lead for the customer that transcends the Account Executive and is the primary technical contact for the customer. The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs. The Enterprise Architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the solution design during the lifecycle of the sale. This position can explain, position, and justify costs related to C1's solutions.

Responsibilities

• Develops and advises on enterprise architecture models
• Aligns technology initiatives with business objectives/experiences
• Advises on technology trends and innovations
• Validates solution discovery requirements and aligns them to customer outcomes/experience
• Presents C1’s entire portfolio and C1 “Human Experience” story
• Collaborates closely with key customers and maintains key technical relationships with customers
• Collaborates closely with Account Executives, forming synergistic partnerships that ensure a unified approach to customer needs, from solution crafting to account management
• Leads technical teams (Design Engineers, Solution Architects, Chief Advisors, Delivery Engineers, Project Managers and Managed Services engineers)
• Oversees and is responsible for the whole sales cycle, serving deals from discovery through project execution and supporting adoption in partnership with Services, PM and Lifecycle teams
• Acts as the main orchestrator behind any major deal, ensuring that all elements of the deal from initial customer requirements to final implementation plans are seamlessly integrated
• Interacts directly with key customers, virtually and preferably in-person, to build relationships, lead projects (pre-Sales, Post-sales, and Managed Services) and ensure C1 success
• Maintains ongoing engagement with customers who consume managed services, ensuring that their evolving needs are consistently met and that our solution continues to align with their long-term objectives
• Remains connected to assigned customers, including between projects

Qualifications

• Extensive experience in enterprise-level projects
• Strong strategic thinking and leadership skills
• Ability to relate to customers’ needs and show understanding and insight
• Ability to function as trusted advisor and build long-lasting trustworthy relationships with customers
• Demonstrates comprehensive technical abilities across various domains and across numerous services models (pre-sales, Delivery and Managed)
• Deep understanding of enterprise architecture frameworks, cloud computing, Collaboration, and Infrastructure design
• Ability to work independently with minimal direction providing accurate solution architecture for clients
• Ability to communicate with all levels, including executive levels, with customers and partners, and bridge the gap between business users and information technology
• Excellent written and verbal communication and presentation skills to convey complex technical details in a manner understandable to non-technical stakeholders; excellent relationship and collaboration skills
• Competency in negotiating with vendors, team members, and stakeholders to reach optimal outcomes
• Ability to adapt to new challenges and technologies; staying updated with industry trends
• Ability in prioritizing tasks and projects to meet deadlines without compromising quality
• Ability to identify and assess technical risks and create mitigation strategies
• Ability to mentor, guide, and manage technical teams, ensuring that projects are executed efficiently
• Certifications or equivalent experience in area of focus
• Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio, and SharePoint

Benefits

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
• RX Home Delivery
• HSA with Employer Contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision (2 plans: 12-month and 24-month frames allowance)
• FSA Plans (Healthcare, Dependent Care and Limited Purpose)
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short + Long Term Disability
• Paid Parental Leave (4 weeks at 100%)
• Employee Assistance Plan
• Voluntary Life Insurance for team member, spouse, and child
• Voluntary Accidental Death for team member and spouse
• Legal/ID Theft Plans
• TeleHealth
• Wellness via Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Medical for foreign travel coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Volunteer Time Off
• 10 Holidays
• Summer Sizzle
• On Demand Pay (Daily Pay)