[Hiring] Enrollment Practice Leader @Guardian Life Insurance

Role Description

Are you passionate about helping employees make informed benefits decisions while driving exceptional client outcomes? Do you thrive in a collaborative, fast-paced environment where you can influence strategy, solve complex challenges, and build strong partnerships? Guardian is seeking an Enrollment Practice Leader to lead the end-to-end enrollment experience for our sales partners, brokers, employers, and members.

In this role, you will serve as a trusted enrollment expert responsible for managing complex, high-impact cases, driving enrollment success, and delivering exceptional service experiences. You will partner across Sales, Client Management, and Enrollment teams to execute strategic enrollment solutions while identifying opportunities to improve processes, increase engagement, and support the continued growth of Guardian's enrollment capabilities.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of experience in group benefits enrollment, benefits administration, client management, or a related field.
• Proven success managing high-volume and high-impact enrollment activities with measurable results.
• Experience supporting enrollment strategies, including one-on-one enrollments, decision support tools, digital enrollment campaigns, and employee education programs.
• Strong understanding of group benefits products and enrollment best practices.
• Demonstrated ability to influence stakeholders and lead initiatives across multiple teams and business partners.
• Experience mentoring team members and sharing operational best practices.
• Strong analytical and problem-solving skills with the ability to identify process improvements and implement effective solutions.
• Exceptional presentation, communication, and relationship-management skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.

Requirements

• Experience supporting brokers, employer groups, and distribution partners within the employee benefits industry.
• Knowledge of enrollment technologies, decision support engines, and enrollment platforms.
• Experience leveraging enrollment data and performance metrics to improve engagement and outcomes.
• Experience working in a consultative, client-facing role supporting large or complex accounts.
• Demonstrated ability to drive operational innovation and process optimization initiatives.

You Will

• Lead and manage the end-to-end group benefits enrollment process, ensuring accurate execution, operational efficiency, and exceptional client outcomes.
• Serve as the primary Guardian Enrollment contact for distribution partners, brokers, employers, and internal stakeholders throughout the enrollment lifecycle.
• Gather enrollment requirements, coordinate case-level activities, and execute enrollment deliverables to support successful enrollment events.
• Provide proactive communication, status updates, and issue resolution to stakeholders while managing ongoing enrollment-related inquiries.
• Manage complex and high-impact enrollment cases while achieving performance, service, and engagement objectives.
• Partner closely with Sales, Client Management, and internal operational teams to drive enrollment strategy execution and client success.
• Provide strategic recommendations and actionable feedback to leadership to improve enrollment processes, client experiences, and team effectiveness.
• Mentor and support team members through knowledge sharing, coaching, and professional development opportunities.
• Identify, recommend, and implement innovative and cost-effective solutions that improve operational efficiency and enrollment outcomes.

Location

The primary locations for this role is either Plano, TX or Newport Beach, CA.

Travel

Approximately 30%-40% travel is required for this position.

Salary Range

$118,980.00 - $195,465.00

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Benefits

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits .

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying.