[Hiring] Employment Security Program Coordinator 2 @State of Washington

Role Description

This position has the opportunity to Telework. The ideal candidate for the Employment Security Program Coordinator 2 – Collector role is a confident, solutions-oriented professional who excels at making sound financial decisions that directly support the integrity of Washington’s benefit funds.

• Demonstrates the ability to collaborate effectively within a team-oriented environment.
• Maintains a strong commitment to continuous learning and remains calm under pressure.
• Highly self-motivated, detail-oriented, and an excellent communicator.
• Displays compassionate professionalism, understanding that behind every debt is a person or business navigating life’s complexities.
• Flexible in assuming a variety of responsibilities as organizational needs arise and workloads change.

As an ES Program Coordinator-2, Collector within the Employment Security Department Collections Unit, you will perform journey-level debt collection duties in the recovery of benefit program overpayments owed by individuals, and delinquent taxes or other balances owed by employers.

• Thrives in a fast-paced, customer-facing environment where communication and resilience are essential.
• Skilled at navigating difficult conversations, including interactions with frustrated or hostile customers.
• Maintains professionalism while gathering financial information, explaining program requirements, and guiding individuals toward repayment solutions.
• Adept at interpreting laws and policies, responding to inquiries from a wide range of stakeholders.
• Uses tools such as skip tracing, legal documentation, and multiple systems to locate assets and recover debt.
• Adaptable, thorough, and committed to continuous improvement.
• Manages a diverse workload, conducts research on bankruptcy and account status, and coordinates with internal partners.
• Demonstrates strong critical thinking, problem-solving, and public-facing communication skills.
• Links daily work to the agency’s mission of supporting economic security.

Qualifications

• 7 years of professional or technical experience in employment and training or unemployment insurance programs OR
• 1 year of experience as an Employment Security Program Coordinator 1 OR
• 1 year of experience as a WorkSource Specialist 3 or equivalent OR
• An associate's degree in public or business administration, political science, or closely related field AND 5 years of professional or technical experience in employment and training or unemployment insurance programs OR
• A bachelor's degree in public or business administration, political science, or closely related field AND 3 years of professional or technical experience in employment and training or unemployment insurance programs.

• Required equity competencies:
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

• Presentation & Public Relations Skills: Ability to communicate program details effectively to diverse audiences.
• Financial Recovery & Trust Fund Management: Skills in recovering funds and ensuring fiscal integrity.
• Adaptability & Flexibility: Readiness to handle diverse tasks and emerging responsibilities.
• Critical Thinking & Analysis: Ability to assess proposals and evaluate program operations.
• Decision-Making: Proficiency in recommending alternative courses of action.
• Flexibility & Adaptability: Ability to perform diverse tasks at various levels.
• Knowledge of Lower-Level Functions: Comprehensive expertise to support operations.
• Versatility: Ability to take on additional tasks effectively.
• Problem-Solving: Skills to address unexpected challenges.

Requirements

• Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.

Benefits

• Flexible work schedules and teleworking opportunities.

Company Description

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship.

• We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity.
• The Employment Security Department is an equal opportunity employer/program.
• Auxiliary aids and services are available upon request to individuals with disabilities.