[Hiring] EHR Support Analyst @Apis Services Inc

Role Description

The EHR Support Analyst plays a critical role in ensuring the seamless operation and optimization of Electronic Health Record (EHR) systems within our affiliate organizations. This position is responsible for providing technical support, troubleshooting, and best practice guidance to end-users, enabling efficient and accurate documentation of patient information. The analyst collaborates closely with clinical and billing staff, IT teams, and vendors to identify system issues, implement solutions, and enhance system functionality to meet evolving industry needs. By maintaining data integrity and compliance with state and funder regulations, the role supports improved patient care outcomes and operational efficiency. Ultimately, the EHR Support Analyst serves as a vital link between technology and clinical practice and billing, driving continuous improvement in care delivery through effective EHR system management.

Qualifications

• Bachelor’s degree in Health Information Management, Information Technology, Computer Science, or a related field or equivalent combination of education and work experience.
• 3 or more years working with Electronic Health Record systems, preferably in a behavioral health, IDD, or social services setting.
• Strong understanding of clinical and billing workflows and clinical documentation processes.
• Proficiency in troubleshooting software issues and providing end-user support.
• Knowledge of HIPAA regulations and healthcare data privacy standards.

Requirements

• Knowledge of EHR systems such as myAvatar, myEvolv, or Credible.
• Experience with healthcare data analytics and reporting tools.
• Familiarity with healthcare interoperability standards like HL7 and FHIR.
• Previous experience in a clinical or billing environment or healthcare IT support role.
• Basic SQL query knowledge.

Responsibilities

• Provide first and second-level support for EHR system users, addressing technical issues, system use guidance, and resolving system errors promptly.
• Collaborate with clinical and administrative staff to understand workflow requirements and customize EHR functionalities accordingly.
• Create user documentation to enhance staff proficiency with EHR applications.
• Monitor system performance, identify potential risks or inefficiencies, and coordinate with IT and vendor teams to implement upgrades or fixes.
• Ensure compliance with healthcare data privacy regulations and organizational policies related to EHR usage and security.

Skills

The EHR Support Analyst utilizes technical troubleshooting skills daily to diagnose and resolve system issues, ensuring minimal disruption to clinical workflows. Strong communication skills are essential for effectively training users and collaborating with multidisciplinary teams to tailor EHR functionalities to specific needs. Analytical skills enable the analyst to monitor system performance and identify areas for improvement or risk mitigation. Knowledge of healthcare regulations guides the secure handling of sensitive patient data and compliance adherence. Additionally, familiarity with EHR software and healthcare standards supports the integration and optimization of technology solutions that enhance patient care and operational efficiency.