[Hiring] EHR Application Support Specialist @iCallidus

Role Description

The EHR Application Support Specialist will be responsible for ensuring the operational readiness and functionality of the deployed Electronic Health Record (EHR) solution at each VA facility. Key responsibilities include:

• Conduct post-go-live system health checks to verify operational readiness and functionality.
• Monitor key performance indicators (KPIs) and system usage metrics to identify early warning signs of functional or technical degradation.
• Coordinate and validate issue resolution with deployment, clinical, technical, and vendor teams.
• Work with VA stakeholders to develop and implement sustainment transition plans for each site.
• Facilitate knowledge transfer to local and national sustainment teams and ensure documentation is complete and up to date.
• Maintain sustainment readiness checklists and site health status dashboards for EHRM leadership and command center operations.
• Provide on-demand support for issue escalation, problem diagnosis, and liaison functions.
• Contribute to lessons learned, issue trend analysis, and process improvements for future deployments.

Qualifications

• Bachelor’s degree in Health Informatics, Information Systems, Nursing, Public Health, or a related field.
• Minimum of 5 years’ experience supporting large-scale system deployments in healthcare, IT, or government environments.
• Strong understanding of clinical workflows and EHR operations, preferably with Oracle Health (Cerner) or other federal EHR platforms.
• Demonstrated experience conducting system validation, health checks, or sustainment planning in a live healthcare environment.
• Ability to analyze system performance and user behavior metrics to inform issue resolution and readiness assessments.
• Proficiency in tools such as SharePoint, ServiceNow, Excel, and dashboard/reporting tools.

Requirements

• Previous VA or DoD experience preferred.
• Familiarity with sustainment governance models and post-go-live support best practices.
• Certifications such as ITIL, PMP, or clinical credentials (e.g., RN, RPh, RT) are a plus.
• Must be eligible to obtain and maintain Tier 2 Moderate Risk (MBI) clearance.

Benefits

• Medical, Vision, Dental, 401(K), Short Term Disability, Standard Basic Life Insurance.
• Paid Time Off (PTO) will take effect after the 90-day probationary period.