[Hiring] eDiscovery Hosting Analyst @Consilio LLC

Role Description

The Hosting Analyst will perform hosting activities necessary to prepare data for attorney review, including:

• User and case administration
• Loading documents
• Performing searches
• Index management

Additional responsibilities include:

• Preparing data for production, including conversion to TIFF or PDF, branding, exporting documents, and load file generation.
• Answering and appropriately handling incoming service requests via email, ticketing system, voicemail, phone, IM, and in person. Escalating problems when appropriate.
• Conducting quality control evaluations of each process performed.
• Working effectively as part of a project team.
• Solving basic technical issues, such as user access errors, TIFF conversion errors, and file loading errors.
• Performing end-to-end document productions.
• Assisting with the resolution of any software issues related to the supported applications.
• Providing support for escalated service requests, including problem identification and resolution.
• Solving moderate technical issues, such as document permission errors, production export errors, custom object troubleshooting, and data normalization.
• Ensuring compliance with policies and procedures.
• Providing assistance and guidance to other team members.

Qualifications

• BA/BS degree, 2 years’ experience in a litigation support environment working with eDiscovery systems in terabyte-sized matters preferred.
• Proficiency with data hosting services (case administration, loading data into database applications, performing queries, preparing exports).
• Strong communication skills (written, verbal, presentation, and facilitation) with the ability to communicate technical concepts to non-technical staff in a clear manner.
• Customer service oriented, willing to work additional hours as necessary including weekends.
• Strong organizational skills and able to effectively manage multiple projects in fast paced environment with tight time deadlines.
• Proficiency in MS Office applications and operating systems preferred.
• Experience with software applications common to the eDiscovery process including processing and hosting tools.
• Strong analytical and problem-solving skills and demonstrated ability to work independently and in a team environment.
• Maintains high quality standards and attention to detail in work product.

Company Description

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.