[Hiring] Ecommerce Operations Support Specialist @AUGO

Role Description

We’re hiring a full-time Ecommerce Operations Assistant to be the tactical backbone of our team. This is a shared role — you’ll support multiple department heads across:

• Amazon operations
• Customer service
• Multi-platform store management
• Pricing
• Light sourcing

You won’t be siloed to one area. You’ll be the reason customer messages get answered fast, listings stay healthy, pricing stays consistent across platforms, and the operation runs smoothly across countries.

You’ll report to the team through a shared task queue. Priorities are set collaboratively each week. Your job is to execute — cleanly, quickly, and with the kind of attention to detail that makes department heads want to keep giving you more.

If you love variety, ownership, and being trusted across an entire operation, this role is for you.

Qualifications

• 1+ year direct hands-on Amazon Seller Central experience — non-negotiable
• Experience monitoring or managing e-commerce listings
• Prior customer service background
• Comfortable managing tasks from multiple stakeholders

Requirements

• Near-native written English (9+/10 self-rating)
• Amazon Seller Central proficiency
• Customer service written communication
• Google Workspace proficiency (Sheets, Docs, Drive)
• Basic Canva or Photoshop
• Detail-oriented, organized, comfortable multi-tasking
• Reliable time zone overlap with US Eastern (3–4 hrs/day minimum)

Benefits

• Cross-Functional Exposure: Access to every part of the operation — Amazon, Shopify, TikTok Shop, customer service, pricing, sourcing, cross-country work.
• Direct Line to the Team: Work directly with the founder and multiple department heads without corporate red tape.
• A Brand With Proven Traction: Thousands of 5-star reviews on Amazon, scaling across new channels, countries, and categories.
• Real Impact Across Departments: Your work moves the needle in customer satisfaction, listing health, pricing accuracy, and more.
• Growth Path: Opportunities to grow into specialist tracks or team lead roles as AUGO scales.
• Fully Remote: Work from wherever you’re most productive with reliable internet and US Eastern time zone overlap.
• Mission-Driven: Contribute to a brand that genuinely makes people’s lives easier.