[Hiring] Early Career Trainee - Field Services Engineer @GE HealthCare

Role Description

In this role, the Early Career Trainee - Field Services Engineer will properly respond to service calls to perform repair and planned maintenance (PM) on equipment and drive customer satisfaction through Service Excellence.

Essential Responsibilities:

• Perform planned maintenance (PM), safety and environmental inspections with minimal supervision.
• Maintain effective customer relations and follow appropriate GE policies, procedures, and hospital protocol.
• Document necessary actions and complete required documentation.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Implement GE/customer facility contract as instructed, supporting business goals and objectives.
• Assist more experienced technicians and Field Service Engineers on basic and complex repairs/resolutions.
• Work as a member of the local team to provide efficient service delivery to all accounts within the assigned area.
• Document all actions and submit reports/summaries according to schedule.
• Ensure proper care of spares, tools, and test equipment, and ensure calibration.
• Maintain approved parts inventory.
• Manage vendor’s service delivery processes in compliance with GE policies, as instructed.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
• Meet Health and Human Services, Environment Health and Safety requirements and/or all other applicable regulatory requirements.

Qualifications

• Higher education required.
• Two years of experience performing in a compliance environment and working within code and procedures to ensure safe and effective operation of devices.
• Proficiency in completing electronic documentation using PDA and computer skills.
• Previous experience developing and maintaining good customer relations.
• Willing to occasionally travel outside of assigned region.

Company Description