[Hiring] Field Service Specialist @Cubiscan

Role Description

As a Field Service Specialist, you'll install, maintain, and troubleshoot material handling and automation equipment at customer sites. From dimensioning and weighing systems to barcode scanners and labeling equipment, you'll play a key role in keeping critical operations running smoothly. This is a hands-on, problem-solving role where no two days look the same—you'll be working directly with customers, diagnosing issues, and ensuring systems perform at the highest level.

Key Responsibilities

• Travel to customer sites (~50%) to install, service, and support automation equipment (occasional weekends may apply)
• Work hands-on with dimensioning systems, barcode scanners, labeling systems, and conveying equipment
• Read and interpret mechanical drawings, schematics, and technical documentation to support assembly and troubleshooting
• Diagnose issues and implement solutions to keep systems running efficiently
• Train customers and partners on equipment use, preventative maintenance, and basic repairs
• Build strong customer relationships by delivering responsive, high-quality service
• Identify opportunities for Service Level Agreements (SLAs) based on customer needs
• Accurately document work, parts, and service history in internal systems
• Support installations, maintenance, and service projects as needed
• Take on additional responsibilities as needed to support the team and customers

Qualifications

• Hands-on mechanical aptitude and ability to troubleshoot equipment
• Ability to read and interpret schematics and technical documentation
• Strong problem-solving skills and ability to work independently after training
• Solid communication skills and ability to work directly with customers
• Comfortable managing multiple projects and shifting priorities
• Basic to moderate computer skills (Microsoft Office and system configuration/troubleshooting)
• High attention to detail and strong organizational skills

Preferred Requirements

• 2–3 years of mechanical and/or electrical experience
• Experience with automation, material handling, or similar equipment
• Technical training or education (vocational school, technical college, etc.)
• Previous field service or customer-facing experience

Education and Experience

• High school degree or equivalent.
• Relevant technical training or hands-on experience is a plus

Benefits

• $32–$35/hour + full benefits (health, dental, vision, 401k)
• Employee ownership (ESOP) – you're not just an employee, you're an owner
• Opportunities for professional development and career growth
• A collaborative and supportive work environment