[Hiring] EAP Counsellor @Workplace Options

Role Description

This is a remote position and is an opportunity for an independent counsellor to provide telephone-based clinical support to our clients. The expectations would be that the counsellor would be available to provide this support for 8-16 hours per week.

• Providing immediate, holistic support to individuals and managers over the telephone (including crisis calls where appropriate) to our French speaking clients.
• Confidential, empathetic emotional support and clear documentation of the calls.
• Triage to the appropriate internal team in the event of requests for crisis support (e.g. psychological support following an accident at work).

Qualifications

• Master’s degree in Mental Health (e.g. Social Work, Counselling, Psychology, or a related discipline).
• Fluent written and spoken French and a conversational level of English required.
• Minimum of two years’ post-qualification experience delivering direct, client-facing counselling or mental health support.
• Proven experience using solution‑focused counselling approaches in clinical or support settings.
• Demonstrated experience supporting clients in high‑risk situations, including crisis intervention.
• Strong risk assessment, safeguarding, and safety‑planning skills are essential.
• Excellent IT and administrative competencies, with the ability to accurately manage client records and case management systems.
• Experience working within a service centre or similarly structured environment is desirable.
• A strong customer service background is an advantage.
• Previous experience within organisations with listening, counselling, or emotional support services is highly desirable.

Benefits

• Maximum flexibility — choose your own working hours and work remotely.
• Perfectly compatible with a private practice or job.
• Help lower the barrier to mental health care.
• Maintain professional independence whilst being part of our network.
• Access to additional collaboration opportunities — the chance to branch out into other projects and services within our network.