[Hiring] E-commerce Operator @Telos Media

Role Description

We're looking for someone who knows e-commerce inside and out and likes getting into the details. You'll help keep the SolarBalls and other stores running properly every day:

• Products
• Pricing
• Stock
• Orders
• Promotions
• Website checks
• Reporting
• All the little things that can quietly break a store

What you'll be obsessed about:

• A store that just works.
• You notice the wrong price, the missing product, the broken link, the low stock, the weird conversion drop, or the bundle that doesn't make sense.
• You care about the details because you know small problems can turn into lost sales.
• You should be the kind of person who looks at the store and thinks: “Something's not right here. I know what it is, and I know how to fix it.”

What you'll do:

• Manage our Shopify stores day to day (SolarBalls, MrSpherical, Run Monster Run)
• Add, update and publish products, variants, pricing, bundles and promotions
• Keep product information, images, inventory and other store details accurate
• Run regular website checks and catch broken links, incorrect information, missing products and other issues
• Make fixes quickly rather than waiting for someone else to notice them
• Monitor stock and flag low-stock or inventory problems early
• Review sales, conversion and other basic e-commerce data and flag things that need attention
• Help with weekly sales reports and key e-commerce numbers
• Spot opportunities around promotions, bundles and merchandising
• Check that promotions, discount codes, bundles and pricing are working correctly before and during launches
• Support with inventory audits and forecasting by providing accurate data and flagging risks
• Keep product and collection SEO fields updated and optimized
• Maintain the connection between Shopify, Google Merchant Center and YouTube Shopping, ensuring products and product information are synced correctly
• Make simple product image edits when needed (basic editing skills are required)
• Work closely with the e-Commerce Manager, Marketing Manager, and the wider team to keep the store running smoothly
• Look for ways to improve processes and automate repetitive work proactively

Qualifications

• 2–3+ years of hands-on e-commerce experience
• Strong Shopify experience. You should be very comfortable finding your way around Shopify without needing step-by-step instructions
• Good understanding of how e-commerce stores actually work
• Comfortable working with lots of products, variants and SKUs
• Good with numbers and able to use data to spot problems or opportunities
• Working knowledge of SEO, including keyword research, product/collection page optimization, meta titles and descriptions, URLs, image alt text and other on-page SEO fundamentals
• Familiar with Google Merchant Center, YouTube Shopping, Tiktok Shop, and able to identify and resolve basic product feed or listing issues
• Basic graphic design skills for simple product image edits
• Very organised and detail-oriented
• Good at spotting things other people miss
• Comfortable working independently and figuring things out
• Proactive. If you see something that could be better, you say so and ideally fix it
• Comfortable working in a fast-moving team where things change quickly

Bonus Points

• You're a SolarBalls fan (and our other brands at Telos Media)
• You've worked with a store selling products with lots of variants or SKUs
• You've worked with accessories, collectibles, tech or similar products
• You understand the YouTube or creator e-commerce world

What This Role Isn't

• This isn't a general VA or admin role.
• You won't be expected to own the overall e-commerce strategy, supplier relationships or financial decisions. Those sit with other people on the team.
• Your job is to keep the store healthy, accurate and working properly, and catch things before they become problems.

Hours

• Full-time, with regular overlap with the operations team.
• Morning hours Philippine time is preferred.
• No regular evening work.