[Hiring] E-commerce Operations Associate @Rebag

Role Description

The E-commerce Operations Coordinator supports Rebag’s daily online operations across Rebag.com and third-party marketplaces, managing orders, escalations, fraud reviews, listings, and operational issues. Ideal candidates have 1–2 years of e-commerce or customer service experience, strong English, excellent attention to detail, and a hands-on mindset. Weekend availability is required.

Responsibilities

• Oversee order processing, including cancellations and refunds on Rebag and marketplaces.
• Manage customer support cases escalated to ecommerce team.
• Troubleshoot problematic orders, shipping delays, and any other related complications and work with cross-functional (customer service, operations, retail) teams to resolve promptly and improve for future experiences.
• Perform fraud review on orders flagged in our internal queue with a focus on quick communication to the client.
• Help create and upload marketplace listings and feeds, as well as understand third party marketplace integrations.
• Oversee third party marketplace questions and escalations.
• Perform daily checks of order statuses within our backend and plug-in.
• Assist in various audit requests throughout the calendar year.
• Manage ecommerce projects including but not limited to continuous improvement, process design and automation.
• Assist in various ecom ops tasks such as: listings, discounts, order management for marketplaces including TikTok Shop, Vestiaire, Ebay, Amazon Seller Central, and others.
• Assist with various tasks related to TikTok Live: organizing product sets for lives, adding more items during the live sessions, handling coupon discount creation, chats and cancellations.
• Perform and support any other ad-hoc duties as assigned within the Ecommerce Operations scope.

Qualifications

• 1-2 years of previous experience in ecommerce or a dual ecommerce/customer service role.
• Availability from Wednesday to Sunday 9 am to 6 pm EST.
• Process oriented and high attention to detail, with a strong ability to prioritize tasks.
• Strong written and communication skills with ability to clearly present ideas and provide feedback.
• Startup minded, positive, and a hands-on attitude.
• Ability to multi-task in a fast-paced entrepreneurial environment.
• Shopify Plus and Zendesk experience is a plus.
• Bachelor’s Degree.
• Ability to operate fully remotely and digitally.
• Ability to work from home in a professional and rigorous way.
• Perfect English in both verbal and written communications.
• Long term commitment and willingness to grow with the company.
• Your resume must be English, otherwise it won't be considered.