[Hiring] Dutch-Speaking Process & Operational Excellence Consultant @Gigged.AI

Role Description

We're looking for a Dutch-speaking process consultant to lead end-to-end customer journey mapping and operational excellence work for a client engagement. Remote — you don't need to be based in the Netherlands, but fluent Dutch is essential.

• Leading and facilitating E2E process mapping workshops with stakeholders and agents
• Producing BPMN process maps covering swim lanes, hand-offs, rework loops, VA vs. NVA activity, and processing times
• Interrogating operational data in Excel and turning it into clear findings and recommendations
• Building and presenting polished PowerPoint decks to senior client stakeholders
• Conducting interviews with frontline agents to surface root causes and improvement opportunities
• Reviewing SOPs and assessing agent adherence to procedure

Qualifications

• Strong command of process mapping methodology (BPMN, swim lanes, hand-offs, rework, VA/NVA, processing times)
• Advanced Excel-based data analysis skills
• Confident, senior-stakeholder-ready presentation skills
• Excellent interviewing and communication skills
• Working knowledge of core OpEx tools: process mapping, quality management, capacity planning, skills matrix, TBPS, KPIs
• Fluent Dutch (spoken and written)

Requirements

• Immediate availability is a strong plus - we're aiming to review candidates today or tomorrow.

Benefits

• Contract duration: ~4 weeks (extension possible, not yet confirmed)
• Engagement type: Outside IR35
• Location: Remote / flexible
• Rate: £550-650 per day, experience dependent