[Hiring] Ductless and VRF Technical Service Manager @Carrier

Role Description

The Ductless/Variable Refrigerant Flow (VRF) South Central & Southeastern US Technical Service Manager will be responsible for providing technical field support and training for Ductless and VRF products and ancillary products marketed and sold in the northeast US. This position is responsible for pre-and post-sales technical support and training to both internal (Carrier) and external (distributor, contractor and end-user) customers. This position will have a high level of interaction with internal/external customers for training and problem resolution. This position is responsible for assuring customer product satisfaction by working with internal/external customers to coordinate warranty-related issues, training issues, equipment start-up, controls integration, and service-related issues. Occasional travel throughout North America will be required.

General Responsibilities

• Provide troubleshooting assistance to Direct Sales and Independent Distribution customers, and Carrier Commercial Service offices via phone, electronic communication, and job site visits in assigned territory.
• Support the problem resolution group and other internal customers in gathering and providing data relevant to solving technical issues.
• Conduct multi-day hands-on technical installation and service training for contractors and other technical service managers, focusing on system overview, installation, commissioning, start-up, troubleshooting, and controls.
• Develop training materials to present at technical meetings and distributor/dealer events.
• Provide onsite Jobsite assistance for installation, troubleshooting, and start up.
• Work closely with factories and product managers to refine and enhance the product offering to best support contractors’ needs and simplify technical service processes.
• Use system software to start-up and troubleshoot projects.
• Negotiate and process all open disputed warranty claims on a regular basis for distributor, Direct Sales, and Carrier Commercial Service office and Independent Distribution.
• Support and implement corporate policies and objectives, including ethics, The Carrier Way, and other quality initiatives.
• Track and report monthly expenses.

Level of Responsibility

• Responsible for several components of the project or a complex component of a larger project.
• Contributes to their team or department by applying their knowledge of one or more functional areas.
• Fully developed professional able to work without direct guidance or daily direction from others.
• Has in-depth technical knowledge and communications skills required of the discipline and role.

Qualifications

• Bachelor’s degree with 4+ years of VRF or Ductless field experience, OR 7+ years of VRF or Ductless field experience.
• Valid driver’s license and clean driving record.
• Able and willing to travel up to 75% of the year.
• Willing and able to travel frequently and sometimes on short notice in support of customer needs.
• Must have a quiet remote space with high-speed internet to work from when not traveling.

Preferred Qualifications

• VRF Controls integration experience.
• Proven experience demonstrating excellent conflict resolution, negotiation, and problem-solving skills in high pressure and challenging environments.
• VRF and Ductless equipment service experience.
• Experience troubleshooting all aspects of commercial applied HVAC systems.
• Experience in quality improvement position working with warranty data/systems.
• Experience in working in a position requiring technical presentations.
• Proficient with Microsoft Office products (Word, Excel, PowerPoint, and Outlook).
• Proven examples of demonstrating strong written and verbal communication skills.
• Highly motivated self-starter, willing to work in a fast-paced and challenging environment.
• Preferred location can be any of the following states: OK, TX, AR, LA, MS, AL, TN, GA, NC, SC, FL.
• Ideal candidates will reside in the Southeast / South Central US, with accessibility to an airport hub.
• Relocation will not be required.

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives.
• Retirement Benefits.
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation.
• Disability: Short-term and long-term disability.
• Life Insurance and Accidental Death and Dismemberment.
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account.
• Tuition Assistance.

Application Deadline

Applications will be accepted for at least 3 days from Job Posting Date: 22 September 2026.