[Hiring] Donor Data Associate @College Possible Leadership Team

Role Description

The Donor Data Associate is responsible for detailed entry of donor gifts and data, database management and integrity, responding to timely data requests for lists or other needs, and managing the online fundraising platform. Under the direction of the Development Operations Manager, this position works closely with the National Development Team, and seven Site Development teams across the country as well as the National Finance and Information Technology teams using various procedures, processes, and innovative technological tools.

• Gift entry and acknowledgement:
  • Assist with daily gift entry into the Salesforce database ensuring gifts are coded properly, and relevant donor and reporting information is captured.
  • Prepare acknowledgement letters using Apsona for gifts on a weekly basis as well as annual giving summaries in January.
• Digital Fundraising Support:
  • Review gifts made online to ensure accuracy.
  • Create donation and event pages in GoFundMe Pro (formerly Classy).
  • Help the Development Operations Manager and IT team maintain the integration between GoFundMe Pro and Salesforce.
• Mailing lists, queries and reports:
  • Pull necessary segmented lists from the Salesforce database for various donor lists, newsletters, solicitations and other mailings or e-blasts.
  • Run standard reports as needed to track progress toward goals and assist with the creation of fundraising dashboards for development team members.
• Record Management:
  • Ensure data integrity and consistency of donor information stored in the database.
  • Keep User's Manual up-to-date, provide necessary training on the database to new employees.
• Internal Customer Service:
  • Provide support and respond to specific requests from Development colleagues related to fundraising data, donor lists, reports and dashboards, or other needs to assist with their fundraising efforts.
• Special projects and other duties as assigned.

Qualifications

• Associate's degree in related field; Bachelor's degree preferred.
• 2-5 years of experience in fundraising or nonprofit operations management, including database and gifts processing management systems.
• 1-3 years of experience with Salesforce NPSP and GoFundMe Pro, or experience with equivalent platforms required.
• Experience supporting development teams in multiple departments or sites, and responsibility for other fundraising and administrative tasks preferred.

Requirements

• Strong computer skills, including demonstrated proficiency in Microsoft Office Suite and Sharepoint.
• General proficiency and experience with fundraising database systems and gifts processing tools and related best practices.
• Familiarity with Salesforce NPSP and GoFundMe Pro preferred; familiarity with Apsona and iwave is a plus.
• Ability to function in a complex, multi-site matrix organization.
• Attention to detail and project follow-through.
• Strong analytical skills and the ability to effectively interpret data and reports.
• Excellent written and verbal communication skills and strong interpersonal skills.
• Self-starter with the ability to prioritize multiple projects and deadlines simultaneously.
• Problem solver; flexible and adapt easily to change.
• Demonstrated ability to thrive in fast-paced environment.

Benefits

• An opportunity for you to have a tremendous impact both internally and in the broader country.
• A competitive salary commensurate with experience.
• Excellent benefits including complete health, dental, life, short-term and long-term insurance.
• 401(k) retirement plan.
• Encouraged sustainability through a generous paid time off program.
• Personalized professional development and growth opportunities.

Company Description

At College Possible, we believe talent is universal. For many students, the path to college can feel overwhelming or out of reach. That's where you come in. We support students on their journey to higher education by providing personalized coaching, resources, and guidance. When you join College Possible, you become part of a team dedicated to making college access and success a reality. Together, we help students navigate the admissions process, overcome challenges, and earn their degrees.