[Hiring] Document Access Assistant @HRS Talent Solutions

Role Description

The Dispatch Document Access Assistant checks whether a particular approved document is linked in the online order record and helps the authorised colleague locate it. This remote office administration role focuses on the availability and correct association of documents already approved by the team.

• Follow the order reference to identify an order and a document type.
• Open the record, look for the current attachment, and check its name or reference against the instruction.
• Record whether the document can be found or locate it in an approved shared location if missing.
• Communicate primarily with colleagues needing internal files, not with customers.
• Record issues with documents that are awaiting approval, not uploaded, or fail to open.
• Keep a simple list of which records have the required document and which need follow-up.
• Ensure that attachments are the correct documents by checking references or versions.
• Routine actions include:
• Locate an assigned order by its reference.
• Check for the named document in the permitted record.
• Open the file to confirm it is accessible.
• Compare the file’s identifying details with the order.
• Add a permitted link or attachment from an approved source.
• Note a missing, outdated, or inaccessible document.
• Ask the responsible person for an approved replacement.
• Update the status after the file becomes available.

Qualifications

• No prior experience required; however, experience with digital folders, order administration, or records may be beneficial.
• Basic computer confidence and careful comparison of references are essential.
• Concise written notes are a starting skill.
• Comfortable pausing when files have similar names or instructions are unclear.

Requirements

• This is remote online work that may be full-time or part-time.
• A home office space can help keep order records and files organised.
• Pay range is £25.50–£27.50 per hour.
• No expectation to make delivery or transport decisions.

How to be considered

• Highlight experience linking documents to records, finding missing files, or keeping shared materials organised on your CV.
• Study and voluntary tasks can count towards experience.
• A logistics qualification is unnecessary for the defined administrative scope.
• If selected, you may be asked to complete an application on the hiring company’s website.