[Hiring] Disability Review Operations Manager @REE Medical

Role Description

The Disability Review Operations Manager plays a pivotal role in leading DBQ Generation, Quality Control, and Quality Assurance teams while also serving as the primary DBQ Subject Matter Expert (SME) for the Generation, Quality Control, and Quality Assurance teams, and collaborating with cross-departmental managers as needed to support DBQ knowledge alignment. This role is responsible for ensuring knowledge alignment, training accuracy, and process improvement across DBQ Ops Teams.

This role requires a knowledgeable and proactive manager who can work cross-functionally to ensure DBQ accuracy, training standardization, and compliance with VA rating guidelines. Success in this position involves maintaining DBQ training materials for accuracy and relevance, reviewing feedback to identify knowledge gaps, and working with cross-departmental managers to address team training needs. Additionally, tracking and evaluating department data on a weekly, monthly, quarterly, and annual basis is integral to ensuring ongoing success and process optimization.

What is expected in this role:

• People & Team Leadership
  • Execute team direction in partnership with the Senior Director of DBQ Operations across Generation, Quality Control, and Quality Assurance teams.
  • Manage goals, metrics, and day-to-day team operations for a large operational team across all three departments, working through supervisors and team leads.
  • Lead, align, and develop supervisors to ensure department-wide consistency and accountability.
  • Coach, mentor, and track team performance against departmental and company goals.
  • Execute the full performance management cycle: coaching conversations, performance reviews, development plans, and performance concerns.
  • Track team goals and progress, support each supervisor's professional development and overall DBQ skill growth.
  • Act as lead in interview and onboarding processes for all new team members, including GoTeam members.
  • Own supervisors' timecards and PTO approvals - serve as backup when supervisors are unavailable.
  • Hold supervisors accountable to their team 1:1s and serve as backup when needed.
  • Own weekly department meetings and bi-weekly staff check-ins.
  • Build and maintain performance dashboards and accountability systems to ensure visibility into team output, error trends, and individual performance.
  • Eliminate roadblocks across teams and escalate systemic issues proactively.
• DBQ Subject Matter Expertise
  • Serve as the primary DBQ Subject Matter Expert for Generation, Quality Control, and Quality Assurance teams.
  • Apply medical/clinical knowledge to ensure DBQ content accuracy, appropriate medical terminology, and alignment with VA rating criteria.
  • Review VA template, rating schedule, and policy changes to identify what has changed and update DBQ training materials accordingly.
  • Ensure all DBQ-specific training content reflects current VA rating criteria, accurate medical terminology, and REE Medical's internal processes.
  • Maintain and update process documentation, SOPs, and quick-reference guides as workflows evolve or are revised.
  • Conduct quarterly reviews of all DBQ training materials to confirm accuracy and flag outdated content for revision.
  • Identify content gaps through QA feedback, error trends, and supervisor input, then draft updated training content for Director review and approval.
  • Ensure updated training content is published within 30 days of any major process change or VA update, following Director sign-off.
  • Serve as the content accuracy resource for supervisors and team members who have questions about DBQ-related training materials.
• Process & Compliance
  • Ensure DBQ-related process updates are implemented and communicated effectively across departments.
  • Ensure all teams follow processes and procedures related to Operational Programs and PII/PHI safeguarding.
  • Manage and report on team compliance within REE Medical's policies and procedures.
  • Work in tandem with the Senior Director of DBQ Operations and supervisors to ensure complete alignment across teams.
  • Implement and sustain process improvements that enhance efficiency, reduce errors, and improve knowledge accessibility.

Qualifications

• Deep, hands-on experience with VA disability claims processes and DBQ completion.
• 3-5 years of experience in the DBQ field with advanced understanding of VA disability processes, rating schedules, and regulatory compliance.
• Experience within the VA Disability industry outside of REE Medical is strongly preferred.
• Bachelor's Degree or equivalent relevant experience required.
• Medical training, clinical background, or health sciences education (e.g. medical terminology, anatomy, diagnostic criteria).
• Proven ability to lead through supervisors and develop teams in a remote operational environment.
• 2+ years of leadership experience managing through supervisors or team leads.
• Experience executing the full performance management cycle: coaching, reviews, development plans, and performance concerns.
• Experience managing remote teams and fostering an inclusive, high-performance work environment.
• Experience ensuring team compliance with PII/PHI safeguarding and data protection protocols.
• Experience in developing and maintaining DBQ training resources, ensuring process documentation is clear, accurate, and aligned with VA requirements.
• Proficiency with training platforms (Trainual, Spekit, or equivalent).

Requirements

• Strong analytical, project management, and problem-solving skills, with the ability to evaluate performance metrics and drive continuous improvement initiatives.
• Experience with operational reporting, performance dashboards, and metrics tracking systems.
• Ability to think strategically while maintaining a detail-oriented, self-motivated, and highly organized approach to managing responsibilities.
• Exceptional interpersonal and communication skills, with the ability to effectively collaborate across multiple departments, facilitate training, and navigate complex discussions with professionalism and empathy.
• Ability to influence cross-functional teams and align stakeholders to ensure knowledge consistency and process adherence.

Benefits

• Competitive salary: $90,000 - $100,000/yr depending on experience.
• Health, dental, and vision insurance with Company-sponsored Life Insurance.
• Retirement savings plan with company match.
• Vacation time off, sick time off, and holidays.
• Ongoing training and development programs.
• Opportunities for advancement within the company.
• Flexible work schedules.
• Remote first environment with company-wide conferences annually.
• Employee assistance program for personal and family well-being.
• Employee discounts on products and services through Insperity.
• Recognition programs for outstanding performance.
• Company-sponsored social events and activities.