[Hiring] Director/Sr. Director, Patient Support Programs @Liquidia

Role Description

The Director/Sr. Director, Patient Support Programs is responsible for the strategic design, implementation, and ongoing management of Liquidia's manufacturer-sponsored patient support program services and affordability programs. This role provides strategic and tactical oversight across the full patient journey, including:

• Enrollment and benefits investigation
• Prior authorization
• Therapy initiation
• Adherence and persistence

The Director/Sr. Director owns the HUB and affordability vendor relationships, is accountable for aligning program design to brand strategy and the payer coverage landscape, and identifies and recommends solutions for addressing barriers to patient access. All activities must meet regulatory and compliance requirements, including:

• HIPAA
• OIG guidance
• Federal Anti-Kickback Statute

Qualifications

• Bachelor's degree required.
• 8+ years of experience in patient services, market access, reimbursement, or distribution within a pharmaceutical or biotechnology manufacturer.
• 2+ years managing external patient support, HUB, or copay vendor relationships.
• Demonstrated experience launching a patient services HUB and/or supporting a specialty product launch.
• Strong familiarity with copay assistance, PAP, bridge and free drug programs, and financial support models required.
• Experience in access for a pharmacy benefit product required; medical benefit or buy-and-bill experience preferred but not required.
• Experience managing teams and in-line leadership roles.
• Demonstrated understanding of healthcare compliance frameworks, including HIPAA, OIG guidance, and the federal Anti-Kickback Statute.
• Ability to travel up to 25% of the time for direct engagement with patient support vendors and partners.

Requirements

• Direct experience building new patient assistance and patient support programs.
• Experience in rare disease or orphan product commercialization.
• Familiarity with pulmonary hypertension, including WHO Group 1 and WHO Group 3 disease states.
• Understanding of pharmacovigilance integration and compliant patient education practices.
• Experience with copay accumulator, maximizer, and Alternative Funding Program mitigation strategies.
• Financial acumen in budgeting, forecasting, and profitability management.
• Experience leveraging CRM platforms and patient support performance analytics.
• Experience working in a smaller or growth-stage biopharmaceutical environment.