[Hiring] Director, Revenue Operations @Trustwell

Role Description

The Director of Revenue Operations is responsible for building and optimizing the operating infrastructure that enables Trustwell’s go-to-market organization to scale efficiently and consistently achieve revenue objectives. This leader serves as a strategic partner to the Chief Revenue Officer and Executive Leadership Team, translating business priorities into scalable processes, systems, workflows, and actionable insights.

This role extends well beyond reporting and analytics. The Director of Revenue Operations is expected to proactively identify critical gaps and inefficiencies across the revenue lifecycle, diagnose root causes, design improved business processes, build or implement the technical solutions required to support those processes, partner with Revenue Enablement to drive adoption, and establish the reporting required to measure results.

The ideal candidate combines strategic business thinking, technical expertise, analytical rigor, and hands-on execution. This individual must be equally comfortable identifying an organizational problem with executive leadership, designing the future-state process, implementing changes within the revenue technology stack, and translating results into clear executive and Board-level insights.

Working closely with Sales, Account Management, Revenue Enablement, Marketing, Customer Success, Finance, and Product, this leader will establish a scalable and connected revenue operating model across the entire customer lifecycle.

Qualifications

• Proven ability to build and scale Revenue Operations functions within high-growth SaaS or recurring revenue organizations.
• Business-first orientation with strong technical depth and the ability to understand and diagnose a business problem before determining the system, data, or reporting solution.
• Exceptional ability to identify operational and performance gaps, conduct root-cause analysis, and translate findings into executable solutions.
• Advanced knowledge of Salesforce architecture, administration, workflows, automation, reporting, dashboards, and data management.
• Strong understanding of modern revenue technology platforms including Salesforce, Clari, Salesloft, ZoomInfo, LinkedIn Sales Navigator, and related GTM technologies.
• Deep understanding of the complete B2B SaaS revenue lifecycle, including Marketing funnel and attribution, demand generation, new business pipeline, enterprise sales, forecasting, renewals, retention, upsell, cross-sell, and customer expansion.
• Advanced analytical capabilities with the ability to move beyond reporting what happened to explaining why it happened and what the organization should do about it.
• Experience building executive and Board-level reporting, including the ability to synthesize complex data into concise insights, trends, risks, and recommendations.
• Experience designing and implementing scalable business processes across multiple revenue functions.
• Strong understanding of SaaS metrics, including ARR, bookings, pipeline coverage, conversion, velocity, win rate, retention, expansion, productivity, and attainment.
• Demonstrated experience with forecasting, territory planning, quota setting, capacity modeling, and annual planning.
• Exceptional executive presence with the ability to communicate with and influence senior executives and cross-functional leaders.
• Strong project and change management capabilities with demonstrated ability to take complex initiatives from concept through implementation and adoption.
• Ability to balance strategic leadership with hands-on execution; this role requires a leader willing and able to personally solve complex operational and technical problems.
• Demonstrated ability to lead through influence across Sales, Marketing, Customer Success, Finance, Product, and Revenue Enablement.
• Demonstrated experience building operational processes and reporting for both new business and existing-customer revenue, including renewal forecasting, retention, expansion, and churn visibility.

Requirements

• 8+ years of progressive experience in Revenue Operations, Sales Operations, Business Operations, GTM Strategy, or related functions.
• 3+ years of leadership experience within Revenue Operations or Sales Operations.
• Proven success supporting and scaling B2B SaaS or recurring revenue organizations.
• Proven success supporting revenue organizations exceeding $50M ARR.
• Significant hands-on Salesforce experience required; Salesforce certifications preferred.
• Experience integrating and optimizing multiple GTM technologies and data sources.
• Experience within Food Manufacturing, Food Safety, Compliance, Supply Chain, ERP, WMS, PLM, QMS, or other enterprise software environments preferred.
• Bachelor’s degree required; MBA preferred.

Benefits

• Full healthcare benefits, including medical, dental, and vision.
• Supplemental benefits, including STD, LTD, HSA, 401k, etc.
• Responsible Time Off (PTO) + Holiday Pay
• Competitive Compensation + Bonus!
• Excellent culture, growth opportunities, plus much more...