[Hiring] Director Regional Practice @Ensemble Health Partners

Role Description

The Director, Regional Practice leads operational performance, client partnership, and execution across an assigned portfolio of physician practices in Ohio. This leader serves as the senior connection between practice leadership, clinical stakeholders, regional teams, and enterprise revenue cycle functions. The role identifies performance gaps, translates data into practical improvement plans, strengthens local accountability, and ensures consistent execution across access, billing, collections, denials, workflow, service, and patient experience priorities.

The Indianapolis region requires a visible, relationship-centered operator who can balance enterprise standards with the realities of individual practices. This leader will create a consistent regional operating rhythm, accelerate issue resolution, strengthen on-site partnership, and turn performance insights into sustained operational and financial improvement.

• Establish a clear regional baseline and prioritized improvement plan across assigned Indianapolis practices.
• Create a consistent onsite and virtual operating cadence with practice, clinical, and enterprise leaders.
• Improve visibility and accountability for revenue cycle, service, access, quality, and operational performance measures.
• Develop a strong regional leadership bench and repeatable playbooks that support consistent execution across practices.

The role owns the following ongoing accountabilities and is expected to translate strategy into disciplined, measurable execution:

• Translate enterprise priorities into a regional practice strategy and practical market-level operating plan.
• Advise senior and practice leaders on performance risks, growth opportunities, resource needs, and execution tradeoffs.
• Use regional trends and local insight to recommend process, staffing, technology, and partnership improvements.
• Lead business reviews, performance action plans, escalations, and continuous improvement across assigned practices.
• Monitor key operational and revenue cycle indicators and ensure accountable owners, timelines, and follow-through.
• Coordinate enterprise resources to address barriers involving access, billing, coding, denials, collections, systems, workflows, or service delivery.
• Lead, coach, and develop assigned regional leaders and team members.
• Set clear expectations for onsite partnership, communication, issue escalation, and performance management.
• Build capability in financial acumen, data interpretation, client partnership, and operational improvement.
• Serve as a trusted partner to practice administrators, physicians, clinical leaders, finance, revenue cycle, technology, and enterprise operations.
• Provide concise executive reporting on regional performance, risks, progress, and support required.
• Ensure regional activities align with policy, contractual commitments, compliance requirements, and enterprise standards.

Qualifications

• Strong knowledge of physician practice operations and healthcare revenue cycle performance.
• Ability to interpret operational and financial data and convert insight into practical action plans.
• Demonstrated skill building trust with physicians, practice administrators, regional leaders, and executives.
• Experience leading multi-site operations, standardizing workflows, and sustaining accountability across distributed teams.
• Strong change leadership, conflict resolution, presentation, and executive communication skills.
• Ability to travel extensively within Ohio and maintain a visible onsite presence.
• Bachelor’s degree in healthcare administration, business, finance, nursing, or a related field, or an equivalent combination of education and experience.
• Seven or more years of progressive healthcare operations, physician practice, revenue cycle, ambulatory, or regional leadership experience.
• Three or more years of people leadership or multi-site operational leadership experience.
• Demonstrated experience improving performance across multiple practices, facilities, or markets.
• Experience partnering with physicians, practice administrators, clinical leaders, and senior executives.

Requirements

• No specific certification is required.
• Master’s degree in healthcare administration, business, or a related discipline.
• Healthcare Financial Management Association certification such as CRCR or CHFP, Lean Six Sigma, or comparable operational credential.
• Experience with Epic or other enterprise practice management and revenue cycle platforms.
• Experience supporting Ohio physician practices or multi-site healthcare operations.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Professional development opportunities, including earning a professional certification relevant to your field and tuition reimbursement.
• Quarterly and annual incentive programs for all employees who exceed expectations.