[Hiring] Director - Pharma Meetings, Account and Operations @BCD

Role Description

Ready to lead at a high level and make a real impact? The Director - Pharma Meetings, Account and Operations role supports Life Sciences clients in a fast-paced, highly regulated environment where operational excellence, compliance, and strong client partnership all matter. You’ll guide both account strategy and North America pharmaceutical Meetings & Events operations, helping shape smarter processes, stronger stakeholder engagement, and measurable business results. If you love balancing big-picture thinking with day-to-day execution, this one’s for you.

Qualifications

• Leading teams with clarity, accountability, and a strong coaching mindset in a structured, deadline-driven environment
• Building trusted client relationships and navigating complex stakeholder dynamics with professionalism and confidence
• Driving operational excellence, improving end-to-end logistics processes, and creating scalable ways of working
• Using financial, service, and performance data to spot opportunities, manage risk, and improve program results
• Working in the Life Sciences space, including supporting compliance-focused programs, regulated processes, and Pharma account needs

Requirements

• Experience managing strategic meetings programs and expanding programs across business units or regions
• Strong knowledge of meetings technology, including Cvent, and how to use it to improve delivery and client experience
• A background in contract governance, quarterly business reviews, and service-level management
• Comfort presenting insights and recommendations to senior client stakeholders and leadership teams
• Experience introducing innovative solutions, change management efforts, and new technologies in a client-facing setting

Benefits

• Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams.
• Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth.
• Everyone has a voice: We thrive on conversations that spark curiosity and empathy.
• Make your move: The diversity of roles across BCD M&E’s global locations means that our people often find new adventures.
• We’ve got you covered: Our extensive benefits include comprehensive healthcare, retirement plans, and more.
• We’re positive. You’ll love it: Our leaders lead with positivity, believe in our people, and trust us to do the right thing.