[Hiring] Director of Network Engineering @Live Nation Entertainment

Role Description

Reporting to the VP of Venue Network Services, the Director of Network Engineering provides strategic leadership and direction for design, development, delivery and maintenance of current and future technologies; addressing internal and external business needs for the Network Engineering teams. This role also leads the network infrastructure strategy, operations, and reliability for more than 150 live event venues across North America.

What This Role Will Do

• Work to ensure positive and memorable experiences for Live Nation’s customers, clients, and partners.
• Lead effective, highly performing Network Engineering team, developing key talent, ensuring continuous improvement in staff competencies, skills and knowledge.
• Establish and enforce infrastructure policies, best practices, processes, systems, standards and methodologies.
• Develop key performance indicators to observe trends, measure and report on the health and operational stability of the infrastructure services.
• Stay current on AI and automation capabilities, identifying and implementing practical opportunities to improve network reliability, operational efficiency, incident response, and venue experiences.
• Closely work with the Information Security team to adhere to compliance and all security requirements, and standards.
• Work closely with the VP of Venue Network Services to fully understand business priorities and develop an effective strategy for deploying and supporting leading edge technology to our venues that leads to the development and growth of the business.
• Ensure managed service partners are meeting established SLAs.
• Oversee and lead 3rd party/vendor relationships and ensure the business and the partners are aligned.
• Deliver converged, reliable, scalable, high-quality services to the business and venues including all network infrastructure, telecommunications and many other forms of venue technology including digital signage, CCTV and POD systems, etc.

Qualifications

• BA or BS degree in business, technology or another related field preferred.
• 10+ years work experience in an IT services role for a large enterprise.
• 5+ years of experience in management roles for an IT services team for a large enterprise.
• Extensive knowledge of the acquisition, installation, maintenance, and management of networking, telecommunication and computer/server equipment.
• Must have a successful track record functioning as a leader and positive/motivational force when managing a team; including identifying and resolving conflicts within teams; negotiating skillfully in difficult situations with both internal and external groups; developing compromise and solutions.
• Strong vision setting, concept articulation and exceptional communications skills (presentation and written) that would facilitate effective partnering with internal customers, critical stakeholders and technical leadership teams.
• Ability to reprioritize tasks rapidly without missing deadlines in an ever-changing business.
• Willingness/ability to work off shifts (evening and weekends) to support and/or lead Incident Management during critical events.
• Familiarity with call tracking systems to provide trend analysis, reporting and track internal SLAs.
• Extensive experience working with vendors and ensuring successful delivery of services and results.
• Ability to travel approximately 10% of the time.
• Ability to elicit cooperation from senior management and other departments.

Benefits

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA).
• Free concert tickets, generous paid time off including paid holidays, sick time, and personal days.
• 401(k) program with company match, stock reimbursement program.
• New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support.
• Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment.
• Volunteer time off, crowdfunding match.