[Hiring] Director of Epic Optimization @Prime Healthcare Management Inc

Role Description

The Director, Epic Optimization is responsible for providing strategic leadership and direction for the continuous optimization and advancement of the organization's Epic electronic health record (EHR) platform. This position partners closely with various stakeholders to:

• Identify opportunities and gather business and clinical requirements.
• Establish priorities and develop an enterprise-wide Epic optimization roadmap aligned with organizational goals.
• Focus on optimizing Epic capabilities and workflows across Ambulatory, Clinical, Ancillary, and Revenue Cycle domains.
• Improve patient care, clinician experience, operational efficiency, financial performance, and overall system utilization.
• Evaluate existing workflows and identify opportunities for standardization and improvement.
• Drive initiatives that maximize the value of the Epic platform.

This position operates independently from existing Epic production support and implementation teams, focusing on:

• Strategic optimization and workflow transformation.
• Continuous improvement and benefits realization.

The Director collaborates with existing Epic IT leadership, application teams, clinical informatics, operational leaders, and training teams to:

• Translate business and clinical requirements into actionable initiatives.
• Ensure successful design, implementation, training, adoption, and sustainment of approved optimizations.

The Director establishes and oversees the enterprise Epic optimization governance framework, manages the optimization roadmap and portfolio, and measures the effectiveness and outcomes of implemented initiatives. This role requires extensive knowledge of:

• Healthcare operations and clinical workflows.
• Revenue cycle workflows and Epic capabilities.
• Executive stakeholder engagement and organizational change management.

Qualifications

• Bachelor’s degree in healthcare administration, Information Technology, Business Administration, or a related field.
• Minimum of 8 years of progressive experience in healthcare IT, with significant experience supporting, implementing, or optimizing Epic applications.
• Minimum of 5 years of leadership experience managing healthcare IT programs, enterprise initiatives, or healthcare transformation efforts.
• Demonstrated experience leading Epic optimization initiatives within a large, complex healthcare organization.
• Strong understanding of Epic workflows and functionality across Ambulatory, Clinical, Ancillary, and Revenue Cycle domains.
• Demonstrated experience partnering with CMOs, CMIOs, physicians, nursing leadership, revenue cycle executives, and other senior stakeholders.
• Proven ability to independently evaluate business and clinical requirements, establish priorities, exercise sound judgment, and make strategic decisions.
• Experience in workflow redesign, process improvement, change management, program governance, and benefits realization.
• Excellent executive communication, presentation, relationship management, negotiation, and leadership skills.
• Epic certification or proficiency in relevant Epic applications.
• Demonstrated experience managing and coordinating onshore and offshore teams, including resource planning, work allocation, performance management, delivery oversight, and ensuring alignment with organizational objectives.
• Understands hospital business operations and structure, general requirements in an integrated delivery system, and use of IT applications in the practicing healthcare environment.
• Open to travelling up to 50% of the time.

Requirements

• Experience leading enterprise-wide Epic optimization programs following major EHR implementations or go-lives.
• Experience with clinical transformation, revenue cycle optimization, workflow standardization, and enterprise process improvement.
• Experience developing and implementing Epic training strategies, end-user education programs, and adoption initiatives.

Benefits

• Competitive compensation and a comprehensive benefits package.
• Flexibility to tailor benefits according to individual needs.
• Total Rewards package includes paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options.
• Benefits may vary based on employment status (full-time, part-time, per diem, or temporary).
• A reasonable compensation estimate for this role is $116,334.40 to $187,969.60 on an annualized basis.
• The exact starting compensation will be determined at the time of selecting an applicant for hire.