[Hiring] Director of Enterprise Ambulatory Care Coordination & Management @Advocate Health

Role Description

The role involves overseeing various operational aspects within the department, ensuring compliance with regulatory standards, and optimizing access to services.

• Develops and ensures teammates are in compliance with policies and procedures as defined by all applicable regulatory agency standards.
• Manages integration of clinical quality within multiple resources required to function within the department.
• Ensures Training and Education programs for all employees to meet requirements for effective operation as measured by full compliance with and passing of all audits, including development and maintenance of 'standard operating procedures'.
• Manages all financial operations including development of annual operating budgets.
• Works cooperatively to meet regulatory, corporate compliance and other government standards as required.
• Develops and coordinates a strategic plan as needed for the department.
• Responsible for developing and executing strategies for Access Optimization including technology identification and deployment, standardized workflows and process management.
• Creates strong partnerships with key stakeholders for service offerings and operational design with implementation (IT, Marketing, Business Development, Strategy, Quality, Operations, etc.).
• Leads team responsible for provider schedules, ensuring alignment with organizational standards and leveraging technology to enhance access, efficiency, and patient experience.
• Drives continuous process improvement and workflow optimization, proactively identifying opportunities to streamline operations and support enterprise-wide initiatives.
• Optimizes access by leveraging innovation, collaboration, and data-driven insights to ensure patients experience seamless entry for services while expanding availability and equity of care.
• Supports build and operationalization of access tools and workflows within new care models across the enterprise.
• Partners with IT to identify and deploy technology to drive efficiency for scalability of ambulatory non-clinical navigation chassis with care coordination, product portfolio and services.
• Collaborates with cross-functional teams to champion innovation and scalability in scheduling systems supporting organizational growth and enterprise performance goals.
• Develops, mentors, and retains high-performing teams while fostering a culture of collaboration, accountability, innovation, and continuous improvement.

Qualifications

• Bachelor's Degree required.
• Master's Degree in Healthcare Administration, Business Administration, Public Health, or related field, preferred.
• Experience directing high level clinical, financial, and regulatory managers required.

Requirements

• 7-10 years of healthcare leadership experience, including ambulatory operations, patient access, scheduling, access management, or operational improvement.
• Demonstrated experience leading teams and large-scale operational initiatives across complex health systems.
• Strong knowledge of ambulatory scheduling workflows, provider template management, capacity planning, and access optimization strategies.
• Experience partnering with physician leaders, service line executives, operations leaders, and information technology teams.
• Experience utilizing operational, financial, and access performance data to drive strategic decision-making.
• Demonstrated success leading organizational change and driving adoption of new processes and technologies.
• Epic Cadence experience strongly preferred; Epic accreditation or certification preferred.
• Excellent executive communication, relationship management, and stakeholder engagement skills.

Benefits

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.