[Hiring] Care Management Assistant @CenterWell

Role Description

The Care Management Assistant coordinates administrative, operational, and customer support activities that support care management programs and healthcare services. You will perform advanced administrative/operational/customer support responsibilities that require independent initiative and judgment. You will report to the Associate Director, Consumer Experience.

• Support the assessment, coordination, and facilitation of members' care needs to help achieve and maintain health and wellness outcomes.
• Collaborate with members, providers, caregivers, and care teams to support member wellbeing through care coordination, patient record review and maintenance, and the preparation of care summaries that inform care teams, guide next steps, and improve patient outcomes.
• Use discretion and judgment in prioritizing requests, interpreting and adapting procedures, and applying established techniques.
• Utilize prior experience of care management processes, healthcare operations, and organizational practices to perform the role.

Qualifications

• High School Diploma or GED.
• Experience providing in-center or virtual support or interaction with patients.
• Experience in patient support, care coordination, or a related healthcare setting.
• Experience with data entry and maintaining information within an electronic medical record (EMR) system.
• Can work EST or CST.

Requirements

• Spanish fluency (preferred).
• Work at Home Requirements:
  • Minimum download speed of 25 Mbps and upload speed of 10 Mbps required; wireless, wired cable or DSL connection is suggested.
  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Travel: Occasional travel to Humana's offices for training or meetings may be required.

Benefits

• Competitive benefits that support whole-person well-being.
• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Company Description

CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being.

• Integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes.
• CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do.
• As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients.