[Hiring] Director of Absence Consulting @Lincoln Financial

Role Description

We are excited to bring on a Director of Absence Consulting to join our Group Protection Distribution Team supporting Workplace Solutions in a remote environment. In this role, you will provide leadership, coaching, and development to your team of approximately 10 team members. The structure includes direct leadership of individual contributors supporting our regional and national business. The team provides subject matter expertise for both new business acquisition and inforce client support for absence management programs including disability and leave benefit programs as well as technology solutions. You will be responsible for directing and ensuring quality and consistency, providing directions on processes and procedures for the team while collaborating with your colleagues on our overall strategic objectives. You will also build and foster effective relationships, internally/externally, to influence the sales client experience.

What you'll be doing

• Lead and develop a high-performing team by setting priorities, managing performance, providing coaching and feedback, and creating opportunities for growth and development.
• Drive team effectiveness by evaluating work allocation, optimizing processes, and aligning responsibilities with the appropriate skill sets.
• Lead a team of experienced professionals with accountability for service delivery, team results, and operational performance.
• Build strong partnerships with clients, brokers, and internal stakeholders to deliver effective service solutions and enhance the overall customer experience.
• Guide the team in analyzing client needs, workforce dynamics, industry trends, and product offerings to recommend appropriate claims and service models.
• Ensure the team maintains deep expertise in Lincoln's capabilities while staying informed on industry trends, market developments, and competitive insights.
• Collaborate across the organization to establish best practices, resolve complex issues and escalations, and improve partnership effectiveness.
• Track key operational metrics, support planning efforts, and provide direction to ensure solutions and initiatives align with business needs and objectives.

Qualifications

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• 5+ Years of experience in claims and/or customer service directly related to the specific responsibilities of this role
• 3+ years of managerial, supervisory, and/or demonstrated leadership experience
• Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
• Analyzes complex information and data trends, solves complex or ambiguous problems, applies sound judgment to draw conclusions and act effectively in situations with limited standardization
• Remains current in profession and industry trends
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Effectively and responsibly uses AI tools in daily work, validates AI-generated outputs, and identifies opportunities to improve productivity, decision-making, and outcomes for themselves, colleagues, and the organization

Requirements

• Project Management experience (Nice-to-have)
• Direct absence management consulting experience, including advising clients or internal partners on complex leave and absence matters (Nice-to-have)
• Travel Requirements: Up to 25%

Benefits

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training