[Hiring] Director, Network Strategy & Operations @Dandelion Health Inc

Role Description

The Director, Network Strategy & Operations owns Dandelion's relationships with its Consortium health system partners and ensures the operational integrity of the data pipeline that underpins every commercial engagement. This role sits at the intersection of partnership management and data compliance/delivery operations: It is equal parts relationship owner and operational quality-control backstop, responsible for making sure each health system partner is a reliable, well-supported, and a compliant source of data for Dandelion's commercial pipeline. This is a hybrid strategic/hands-on role. The right candidate is comfortable running executive-level conversations with health system leadership one day and troubleshooting a de-identification or data transfer issue the next.

Key Responsibilities

• Health System Partnership Management
  • Serve as the primary relationship owner for Dandelion's five Consortium health system partners.
  • Manage the full partner lifecycle: Onboarding, ongoing relationship health, escalations, and expansion conversations.
  • Build and maintain executive-level relationships with health system leadership (e.g., CMOs, informatics/IT leadership, research, privacy, compliance leadership).
  • Draft and lead escalation communications when partner-side delays or issues put client-facing commitments at risk.
  • Own recurring partner-facing deliverables, including monthly/quarterly Executive Committee updates tailored to each health system partner.
  • Track and manage partner-specific technical migrations and infrastructure changes that affect data delivery timelines.
  • Negotiate and manage core partnership agreements, coordinating with Legal on redlines.
• Network Strategy & Value Creation
  • Own the long-term strategy for the Consortium network.
  • Develop and continuously refine Dandelion's value proposition to health system partners.
  • Build a deep, ongoing understanding of each partner's institutional needs, motivations, and incentives.
  • Identify and develop new categories of partner value beyond data commercialization.
  • Direct introductions and relationship-building between partners who could benefit from specific data assets.
  • Translate partner-level insights and strategic priorities into input for company-wide network strategy.
  • Act as the internal advocate for the health system perspective.
• Data Compliance & Delivery Operations
  • Oversee data compliance infrastructure across the partner network.
  • Oversee data quality assurance processes for partner data deliverables.
  • Ensure technical/methodology documentation is documented and communicated clearly.
  • Manage technical and privacy/compliance conversations regarding data requirements and delivery.
  • Serve as the internal point of accountability for data delivery infrastructure health.
• Commercial & Cross-Functional Support
  • Partner with the commercial/BD team to ensure health system data capabilities are well-represented.
  • Provide subject-matter input on health system data assets to support new client opportunities.

Qualifications

• 3+ years of experience in healthcare partnerships, health system operations, healthcare data/compliance, or a related field.
• Demonstrated ability to manage complex, multi-stakeholder relationships at the executive level.
• Comfortable operating across both strategic and tactical altitudes.
• Strong written and verbal communication skills, particularly for sensitive escalation and partner-facing communications.
• Experience with healthcare data types and de-identification/HIPAA a plus.
• Prior experience in a data licensing, life sciences, or health data platform business a plus.

Reporting & Scope

• Reports to: Chief Network Officer
• Direct oversight of: Consortium health system partner relationships
• Key internal partners: Commercial/GTM, Legal, Data, Engineering, Executive Team

Team Benefits

• Remote work and flexible hours.
• Complete wellness benefits including healthcare, dental, vision, PTO, sick days and more.
• Professional development days to build your skills.
• Collegial work environment.
• Great balance of focus time to work on projects but easy to access team members.