[Hiring] Director-IT Operations Support System and Center of Excellence @TDS Telecom

Role Description

The Director-IT Operations Support System (OSS) and Center of Excellence (COE) is responsible for leading the strategy, execution, software development, and continuous improvement of the systems and processes that enable end-to-end network service delivery. This leader serves as the IT steward for the Operational Support Systems (OSS) platforms and data that define, manage, and operate the company’s network, ensuring they are reliable, scalable, and aligned to business priorities.

This position gives you direct ownership of the full lifecycle of network service management (OSS), including:

• Service qualification
• Order orchestration
• Provisioning
• Activation
• Service assurance

A key focus of the role is leading strategic automation and modernization initiatives across network operations, including:

• Reducing manual effort
• Improving provisioning speed
• Increasing scale through technologies such as integrations, application development, and process automation

The IT Director also serves as a cross-functional leader, integrating efforts across the organization and customer systems to deliver cohesive, end-to-end solutions.

Qualifications

• Bachelors degree (or higher) -OR- 4+ years professional work experience.
• 8+ years’ experience with increasing levels of responsibility in application development and/or technology management.
• 4+ years’ experience leading projects.
• 5+ years management/supervisory experience.

Requirements

• Industry experience in a communications company, IT products company (e.g software company), or IT consultancy.
• Proven ability to communicate complex technical issues effectively to business leaders.
• Proven leadership ability with attracting and retaining top technical talent.
• Proven ability to effectively interact with peers to develop near-term and long-term strategies.
• Proven ability to engender an innovation culture.
• Established career in motivating and energizing talented IT professionals.
• Experience with operating systems, database systems, integration services, application communication protocols, and programming technologies.
• Extensive experience in driving SDLC, agile, CI/CD, ML/AI (a significant plus).

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) plan.
• Education assistance.
• Paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for associates working between 20-39 hours).
• Sick leave (10 days accrued per year for full-time and pro-rated for all other associates).
• Seven paid national holidays and one floating holiday.
• Paid parental leave (6 weeks after 12 months of employment).
• Short Term Disability and Long Term Disability coverage for associates working 30 or more hours per week.