[Hiring] Director of Operations @Streamside Parks

Role Description

The Director of Operations owns operational results across Streamside's full portfolio of 40+ parks — the numbers, the standards, and the alignment between district-level execution and the rest of the company. Reporting to the Chief Operating Officer, this role leads and develops the Regional and District Managers who are responsible, in turn, for Property Managers and park teams portfolio-wide.

This is a strategic and hands-on leadership role: the Director of Operations sets operational strategy, but also maintains visibility into district- and park-level performance to catch issues before they surface in portfolio-wide numbers. Success requires strong people leadership, financial acumen, and the ability to keep every department — marketing, finance, HR, IT, and CapEx/facilities — working in sync with park-level execution.

Essential Responsibilities

• Leadership & Team Development
  • Lead, manage, and develop all Regional and District Managers, and through them, Property Managers and park teams portfolio-wide.
  • Build a high-performing operations team; own hiring, mentoring, and succession planning at the district and regional level.
  • Foster a culture of accountability and continuous improvement across every level of the operations organization.
• Strategic Planning & Performance
  • Develop and execute operational strategy aligned with company growth objectives, balancing profitability, efficiency, and service standards.
  • Own portfolio-wide KPIs — revenue, occupancy, NOI, and guest satisfaction — and hold Regional/District Managers accountable for hitting targets.
  • Maintain visibility into district- and park-level performance, not just portfolio roll-ups, to catch systemic issues early and course-correct fast.
• Financial & Budget Management
  • Own budget performance across the portfolio, ensuring efficient use of resources and achievement of financial targets at every park.
  • Review district- and park-level financial performance regularly with Regional/District Managers; ensure accurate reporting and rent/revenue collection portfolio-wide.
• Standards & Process Optimization
  • Identify and implement best practices, process improvements, and operational efficiencies that grow revenue, reduce costs, and improve guest experience.
  • Ensure compliance with industry regulations, safety protocols, and company standards across every park.
  • Enforce brand standards portfolio-wide, protecting consistency and the company's reputation.
• Cross-Department Alignment
  • Serve as the senior link between park-level execution and corporate departments — marketing, finance, CapEx/facilities, HR, and IT.
  • Establish a consistent operating rhythm with Regional/District Managers — regular check-ins, reporting cadences, and review cycles — to keep execution aligned with company timing.
  • Drive alignment across departments so company-wide initiatives actually land at the park level; flag and resolve misalignment early.
• Guest Experience
  • Ensure guest needs are consistently met and exceeded across the portfolio.
  • Analyze guest feedback portfolio-wide to identify and drive real service improvement, not just track it.
• Reporting & Communication
  • Provide senior leadership with regular, accurate updates on portfolio performance, risks, and key initiatives.
  • Communicate company goals and standards clearly and consistently down through Regional/District Managers to the park level.

Desired Outcomes

• Guest Experience Excellence — guests consistently receive a superior experience across every park in the portfolio, with feedback driving real, measurable improvement.
• Operational Efficiency — best practices and process improvements are identified and implemented, reducing costs and improving performance portfolio-wide.
• Financial Performance — revenue, occupancy, and NOI targets are met or exceeded across the portfolio, with accurate budgeting and reporting at every level.
• Team Leadership & Culture — Regional and District Managers are mentored, developed, and held accountable, building a high-performing operations organization.
• Portfolio & Process Optimization — park- and district-level performance is visible and actionable, not just portfolio roll-ups, enabling early intervention.
• Compliance & Safety Standards — every park operates in full compliance with safety, security, and regulatory requirements, without exception.
• Cross-Functional Collaboration — marketing, finance, HR, IT, and CapEx/facilities initiatives launch on time and land successfully at the park level.

Competencies

• Data Analysis: Ability to analyze park-, district-, and portfolio-level metrics and derive actionable insights to optimize performance.
• Strategic Thinking: Capacity to develop and execute strategic operational plans aligned with business objectives and sustaining success.
• Brand Management: Strong understanding of branding principles and experience delivering the brand promise to every guest through the team.
• Relationship Building: Skill in cultivating and managing relationships with internal staff and external vendors.
• Project Management: Proficiency in project management, including planning, budgeting, and resource allocation, to ensure successful execution of operational initiatives.
• Communication Skills: Excellent verbal and written communication for effective collaboration with internal teams, stakeholders, and external partners.
• Leadership: Ability to provide strategic direction, motivate teams, and foster a culture of collaboration and innovation within the operations organization.
• Problem-Solving: Aptitude for identifying challenges, developing creative solutions, and adapting strategies to achieve desired outcomes.
• Adaptability: Flexibility to adapt to changing market dynamics, emerging trends, and evolving business needs in the RV park industry.