[Hiring] Director, International Delivery Management @Elastic

Role Description

Elastic is looking for an exceptional delivery consulting leader — someone who has built and run international delivery organisations, understands how to drive bookings growth and revenue expansion inside complex enterprise accounts, and can operate at the highest levels of client engagement while simultaneously leading and transforming a mid-sized, globally distributed team.

You will own the international Delivery Management function across Elastic Professional Services — leading the team, driving the transformation, and acting as the senior client presence on our most strategic engagements. You will be accountable for both the operational health of the delivery organisation and the commercial outcomes it generates: bookings, revenue, and margin across EMEA and APJ.

Delivery excellence is your foundation. Commercial growth is your north star. Building the team that industrialises both — and equips it for an AI-enabled future — is your legacy.

What You Will Be Doing

• International Delivery Organisation — EMEA & APJ
  • Own and lead the international Delivery Management function with a team of ~15 Delivery Managers today, distributed across global delivery hubs in EMEA and APJ.
  • Drive a team transformation — reframing how Delivery Managers operate, shifting from project execution to outcome-led consulting.
  • Champion and drive the adoption of Fixed Price engagement models.
  • Build a dual-mode delivery capability that operates with excellence across two distinct motions:
    • Packaged Solutions — fast, repeatable, industrialised delivery of high-value outcome-based offerings.
    • Transformative Engagements — large, complex migrations and solution delivery.
  • Lead the integration of AI into the Delivery Management function.
  • Design and embed delivery standards, frameworks, and tooling.
  • Act as a player-coach — maintaining direct governance oversight on the most complex or at-risk international engagements.
  • Build a coaching and development culture within the team.
• Financial Leadership & Commercial Growth
  • Own financial accountability across the international delivery portfolio.
  • Grow the consulting footprint within a portfolio of strategic enterprise accounts across EMEA and APJ.
  • Build and sustain C-level and VP-level executive relationships.
  • Develop compelling value narratives that articulate the value of engaging Elastic's consulting services.
  • Partner with Regional Services Directors on pipeline development.
• Cross-Functional & Organisational Impact
  • Serve as the connective tissue between Consulting, Sales, Customer Success, and Product.
  • Contribute to the evolution of Elastic's delivery consulting go-to-market.
  • Represent Elastic Professional Services at the senior leadership level.

Qualifications

• Proven track record building and leading delivery teams across EMEA and/or APJ.
• Experience designing, selling, and delivering Fixed Price consulting engagements at scale.
• Owned a P&L or delivery portfolio with direct accountability for bookings, revenue, and margin.
• Designed and operated delivery models that handle both high-velocity repeatable engagements and complex transformations.
• Clear point of view on how AI can transform delivery management and client engagement.
• Expanded client accounts, shaped SOWs, and driven revenue growth from within a delivery or consulting organisation.
• Credible at the C-suite level across multiple geographies.
• Led and transformed mid-to-large delivery teams, building coaching cultures.
• 12+ years in management consulting, professional services, or enterprise SaaS delivery leadership.

Bonus Points

• Experience industrialising packaged service offerings.
• Hands-on experience deploying AI tools within a professional services or consulting delivery environment.
• Background spanning pre-sales/solutioning and post-sales delivery.
• Experience with enterprise SaaS platforms in a consulting or professional services capacity.
• Agile and hybrid delivery framework fluency in complex environments.
• Certifications (PMP, CSM, or equivalent) are valued.

Benefits

• Competitive pay based on the work you do here and not your previous salary.
• Health coverage for you and your family in many locations.
• Ability to craft your calendar with flexible locations and schedules for many roles.
• Generous number of vacation days each year.
• We match up to $2000 (or local currency equivalent) for financial donations and service.
• Up to 40 hours each year to use toward volunteer projects you love.
• Minimum of 16 weeks of parental leave.