[Hiring] Director, Donor Experience @Susan G. Komen

Role Description

The Director, Donor Experience, serves as a key member of the Strategic Philanthropy team for Susan G. Komen. This position will be responsible for managing the national mid-level program and meeting defined goals and metrics in our national stewardship program.

• Responsible for stewardship and cultivation of a comprehensive mid-level portfolio with a focus on growth and retention.
• Oversee the Donor Experience Officers (DXOs) and manage approximately $6M in team revenue.
• Lead the team to provide a valued and authentic experience via telephone, email, and mail.
• Train, coach, mentor, and manage the national Donor Experience Officer team with support from the National Director.
• This is a fully remote position.

Qualifications

• Bachelor’s degree and successful work history in fundraising and relationship development. CFRE is desirable.
• 5+ years of experience managing, training, and leading a team to meet and exceed goals.
• High-energy individual, with a passion to learn and contribute.
• Flexibility working independently or partnering with a variety of teams.
• Ability to work well across the organization with employees of all levels and in all departments.
• Strong Salesforce, Word, Excel, PowerPoint, Outlook, and SharePoint skills.
• Fundraising experience with a proven record of revenue generation exceeding $1M+
• Excellent organization, time management and detail-orientation skills required to manage donor caseload and document relationship status and updates.
• Intrinsically motivated, able to work autonomously in a remote environment.
• Ability to analyze and integrate information from relevant sources.
• Strong ability to listen compassionately and probe effectively to establish a good rapport with donors.
• Demonstrated effective interpersonal skills, including relationship building and communication in-person, on video, over the phone, and via email with diverse groups of people with tact, patience, and courtesy.
• Outcome driven with ability to respond to changing circumstances and priorities.
• Remains composed under stress, handles responses to criticism tactfully and delivers on organizational commitments.
• Possess in-depth knowledge about donor databases, preferably Salesforce.
• Strong technical skills and comfort utilizing Outlook, Word, Excel, and Microsoft Teams.
• Knowledge of Salesforce, Momentum, Asana, FreeWill, and other platforms a plus; ability to train and coach others in these systems is a must.
• Models and fosters behavior that is consistent with the beliefs, values, goals, and objectives of Susan G. Komen.
• Ability to travel up to 25% of the time.

Benefits

• Competitive salary of $89,000 to $113,000/annually, based on various factors.
• Health, dental, vision and a retirement plan with a 6% employer match.
• Unlimited Paid Time Off Plan.
• Flexible work arrangement in a fully remote working environment.
• Bi-weekly work from home stipend.
• Parental leave.
• Tuition Reimbursement.
• A culture of learning and development, and so much more!

Company Description

Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way funding groundbreaking research, community health initiatives, and advocacy programs in local communities across the U.S.

• Only organization that addresses breast cancer on multiple fronts such as research, community health, global outreach, and public policy initiatives.
• Strives to have a culture of passionate, growth-minded professionals who thrive in a team environment.
• Encourages open communication from all levels throughout the organization.