[Hiring] Director - Digital Operations, Manufacturing Execution @GE Aerospace

Role Description

GE Aerospace is seeking a Director – Digital Operations, Manufacturing Execution to lead ongoing digital operations across our Manufacturing Execution ecosystem. This role is responsible for platform stewardship, operational support, service continuity, and steady-state ownership of critical manufacturing applications that enable factory performance across the enterprise.

The Director will provide cross-functional leadership across support, product, and architecture to ensure reliable, scalable, and well-governed operations for platforms including PlantApps, PFMD, Bluestreak, and the broader future digital manufacturing ecosystem. This leader will own the operating model for sustaining and improving these platforms over time, with accountability for uptime, service performance, support responsiveness, operational stability, platform health, and issue resolution.

This is a high-impact leadership role for someone who can operate effectively across a complex enterprise, align multiple stakeholders, and build a durable future-state operating model for manufacturing digital operations.

• Lead the digital operations function for Manufacturing Execution, with accountability for ongoing support, operational continuity, service performance, and platform stewardship.
• Provide continuous, steady-state ownership across a portfolio of manufacturing digital platforms, including PlantApps, PFMD, Bluestreak, and related applications in the future digital manufacturing ecosystem.
• Lead cross-functional teams spanning operations, support, product, and architecture to ensure stable and effective operation of business-critical manufacturing platforms.
• Establish and manage the support model, operating model, service governance, and platform ownership structure required to sustain and improve MES-related platforms.
• Drive uptime, operational stability, support responsiveness, platform health, and issue resolution across the ecosystem.
• Partner with operations teams, product owners, architects, support teams, and site users to ensure services are reliable, well-governed, and aligned to business needs.
• Govern service delivery through clear KPIs, operating cadences, escalation paths, and performance reporting.
• Lead root cause analysis, corrective actions, and continuous improvement efforts to reduce repeat issues and strengthen operational reliability.
• Ensure operational readiness and service continuity for releases, upgrades, migrations, implementations, and platform transitions.
• Prioritize investment and attention across support needs, service risks, platform health, and business-critical operational demands.
• Drive adherence to compliance, controls, and cybersecurity requirements while simplifying and strengthening operational processes.
• Build and lead a culture grounded in FLIGHT DECK, with strong focus on respect for people, continuous improvement, customer value, and accountability.
• Shape and optimize a durable future-state operating model for enterprise manufacturing digital operations.

Qualifications

• Bachelor’s degree from accredited university or college with minimum of 8 years of professional experience OR Associates degree with minimum of 11 years of professional experience OR High School Diploma with minimum of 13 years of professional experience.
• Minimum 5 years of professional experience in Digital Operations.
• Note: Military experience is equivalent to professional experience.

Requirements

• Legal authorization to work in the U.S. or UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Characteristics

• Strong experience leading digital operations, service delivery, application support, or platform operations in a complex enterprise environment.
• Experience with Manufacturing Execution Systems (MES), manufacturing applications, or other business-critical digital platforms.
• Demonstrated success operating and improving platforms with accountability for service continuity, uptime, support responsiveness, and operational stability.
• Experience working across multiple platforms and stakeholder groups to create effective operating models and governance structures.
• Strong understanding of service management, incident/problem management, release readiness, operational controls, and platform lifecycle support.
• Ability to make tradeoffs across platform health, support demand, business priorities, and technical constraints.
• Familiarity with digital manufacturing environments and the role of technology in supporting safety, quality, delivery, and cost.
• Demonstrated success leading enterprise or multi-platform operational ownership with broad cross-functional leadership.
• Experience leading support, product, architecture, and engineering in a matrixed global organization.
• Ability to create clarity in complex environments and align teams around a common operating model.
• Strong judgment in prioritization, escalation management, governance, and service ownership decisions.
• Experience coaching, developing, and optimizing teams in support of long-term organizational capability.
• Excellent communication skills with the ability to engage senior leaders and technical teams with confidence and clarity.
• Strategic thinker with the ability to translate vision into a durable operating model and concrete action plans.
• Strong analytical, organizational, and execution skills.
• Comfortable working through ambiguity, scale, and organizational complexity.
• Customer-focused and operationally disciplined, with a strong bias for action and continuous improvement.

Benefits

• The base pay range for this position is $152,000-$202,000 USD.
• This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/commission based on the plan.
• Healthcare benefits include medical, dental, vision, and prescription drug coverage.
• Access to a Health Coach from GE Aerospace.
• Employee Assistance Program providing 24/7 confidential assessment, counseling, and referral services.
• Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions.
• Tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.