[Hiring] Director, Development Operations and Systems @GoodPower

Role Description

GoodPower seeks a Director, Development Operations & Systems to streamline and implement the infrastructure behind a rapidly growing, multi-entity fundraising operation. Reporting to the Senior Director of Development, this role owns the systems, data, and processes that allow the development team and executive leadership to raise, track, and steward revenue at scale—with our Salesforce CRM as the backbone.

This newly created position is a builder’s role, not a maintenance one. The Director will inherit a CRM that requires substantial cleanup and reconstruction, a moves management practice that needs better functionality, consistency, and automation, and a growing portfolio of vended services contracts that requires accurate and timely invoicing and compliance tracking.

Their charge is to turn all three into systems that the team will use consistently—supported by documentation, training, and standards that outlast any one staffing configuration. Success in the first year looks like a clean, trusted Salesforce instance; a live, adopted moves management workflow; and robust dashboards for fundraising leadership to operate with confidence from real-time data.

The Director manages the Senior Development Manager, whose own responsibilities are expanding in parallel toward revenue reconciliation and financial operations leadership, alongside Salesforce and broader system architecture support and execution.

Key Responsibilities

• Salesforce CRM Architecture and Data Integrity
  • Lead a comprehensive assessment, cleanup, and rebuild of GoodPower’s Salesforce instance.
  • Establish Salesforce as the single source of truth for donor records, pipeline management, and revenue forecasting.
  • Design and maintain Salesforce dashboards and reports for real-time visibility into pipeline health.
  • Own Salesforce configuration and its integrations with fundraising, email, and funder research tools.
  • Set and enforce data entry standards, naming conventions, and coding practices.
  • Serve as the development team’s primary liaison to IT, data, and technology colleagues.
• Moves Management
  • Build and operationalize a moves management system in Salesforce and/or Jira.
  • Partner with the CEO’s Office to execute CEO fundraising coordination.
  • Work with development leadership on portfolio segmentation and pipeline review cadence.
• System and Tech Tool Adoption
  • Lead the development team’s adoption of Jira and Confluence.
  • Ensure alignment with the Senior Development Manager’s development system training and SOP documentation.
• Contracts, Invoicing, and Compliance Systems
  • Build and maintain a system for tracking business development invoicing, contracting, and compliance.
  • Work closely with the Senior Development Director and Senior Development Manager on executing contract lifecycle tracking.

Qualifications

• Minimum 7-10 years of progressively responsible development operations experience.
• Deep, hands-on Salesforce experience in a fundraising context.
• Demonstrated experience leading a CRM cleanup, migration, or rebuild.
• Track record of designing moves management or pipeline systems.
• Strong data architecture and reporting skills.
• Demonstrated experience managing and developing experienced professionals.
• High level of comfort operating in a fast-growing organization.

Requirements

• Familiarity with Jira, Confluence, and comparable project management platforms.
• Working knowledge of nonprofit finance operations.
• Experience supporting fundraising across affiliated 501c(3) and 501c(4) entities.
• Experience managing consultants and implementation partners.
• Salesforce Administrator certification.

Benefits

• Annual salary range: $130,000 - $150,000 commensurate with experience.
• Medical, dental, and vision insurance with employee and dependent premiums paid at 95-100% by GoodPower.
• 2-4 weeks of paid vacation annually, depending on seniority.
• 13 paid holidays and 2 floating holidays.
• 2 weeks of US office closure.
• 10 days of paid sick leave annually.
• 403(b) with 3% employer contribution/match.
• Charitable giving: 1:1 match for charitable contributions ($250 per year), plus 2 paid days off for volunteering.
• Education reimbursement up to $1,500 per year.
• Healthcare Flexible Spending Account (FSA) and Health Savings options.
• Stipend of $200/month (for cell phone, wellness expenses, etc.).
• 8 weeks of paid sabbatical after 5 years of employment.
• 8 weeks of paid parental leave.