[Hiring] Director, Community Strategy & Operations @Care Access

Role Description

The Director, Community Strategy & Operations is a senior strategic and operational leader within Community Engagement, responsible for turning community engagement strategy into scalable operating plans, execution systems, and measurable outcomes. This role sits at the intersection of public health strategy, field operations, partnerships, analytics, and cross-functional execution.

• Shape how Care Access builds trusted community partnerships.
• Scale community-based health screening and clinical research education programs.
• Improve participant access and strengthen the operating system that supports Community Engagement across geographies.
• Serve as a central integrator across Community Engagement, Study Operations, Logistics, Quality, Technology, Finance, People Operations, and other partner teams.
• Ensure priorities are clear, decisions move, risks are surfaced, and execution is disciplined.

Qualifications

• Strong strategic planning, PMO, business operations, or management consulting experience in complex, matrixed environments.
• Ability to act as a central integrator across functions, ensuring alignment, follow-through, and clear decision-making on shared priorities.
• Strong public health, healthcare, clinical research, community health, health equity, or field-based program judgment.
• Experience preparing executive presentations, briefing materials, operating reviews, business cases, and decision support for senior leaders.
• Strong stakeholder management skills across executive leaders, operations teams, community-facing teams, external partners, and enabling functions.
• Demonstrated experience with process mapping, playbook development, governance cadences, escalation routines, and accountability structures that improve execution.
• Strong analytical skills, including KPI design, dashboard interpretation, funnel analysis, and translation of findings into practical action plans.
• Comfort coordinating multiple workstreams simultaneously, including budgets, timelines, staffing, resourcing, risks, decisions, and dependencies.
• Ability to build scalable operating systems, including workflows, templates, role clarity, reporting cadences, and performance-management routines.
• Ability to lead through influence, not just authority, in fast-moving environments where roles, workflows, and priorities may need to be clarified or redesigned.
• Fluency with Microsoft Suite, Business Intelligence platforms such as Power BI or Tableau, and project/reporting platforms such as MS Project, Smartsheet, ClickUp, Monday.com, Asana, or similar tools required.
• Comfort building agentic AI workflows.

Requirements

• Preferred: MBA, MPH, MHA, or related advanced degree; PMP or similar certification; and experience with partnership development, change management, process design, market expansion, health equity initiatives, community-based programs, or multi-country clinical research environments.
• Minimum Experience: 8+ years in strategy, operations, program management, business transformation, healthcare consulting, global health operations, public health, clinical research operations, or related leadership roles; and success leading complex cross-functional initiatives with measurable operational outcomes.
• Licenses: Valid passport and ability to travel.

Benefits

• Paid Time Off (PTO) and Company Paid Holidays.
• 100% Employer paid medical, dental, and vision insurance plan options.
• Health Savings Account and Flexible Spending Accounts.
• Bi-weekly HSA employer contribution.
• Company paid Short-Term Disability and Long-Term Disability.
• 401(k) Retirement Plan, with Company Match.