[Hiring] Director, Clinical IT Operations @Radiology Partners

Role Description

Lead 24/7 Response Operations, serving as Incident Commander for major incidents and ensuring effective escalation, communication, service restoration, and operational continuity.

• Own Incident and Problem Management processes, including RCA, trend analysis, post-incident reviews, and corrective actions to reduce recurring issues and operational risk.
• Serve as the senior escalation point for customer-impacting issues, ensuring transparent stakeholder communication while protecting uptime and critical clinical workflows.
• Lead, coach, and develop Response Analysts through performance management, career development, accountability, and a culture of ownership and continuous improvement.
• Drive operational excellence through service metrics, reporting, ITSM governance, workflow standardization, and data-driven process improvement initiatives.
• Provide technical and clinical leadership through expertise in Mosaic platforms, imaging systems, AI-assisted operational tools, and user-centered support practices.

Qualifications

• Bachelor’s degree preferred.
• 7+ years of experience in IT operations, service delivery, or clinical systems support.
• 3+ years of people management experience leading teams.
• Demonstrated leadership in Incident, Major Incident, and Problem Management within 24/7 mission-critical environments, ensuring effective issue resolution, operational excellence, and service reliability.
• Strong communicator and collaborative leader with a customer-first mindset, skilled in stakeholder management, clinical IT support, team partnership, continuous learning, and maintaining high ethical standards.
• Ability to work evenings and nights as needed and participate in on-call rotations; up to 20% travel as needed.

Benefits

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities.
• Flexible Remote Schedules.
• Generous PTO Plans and Paid Holidays.
• Proudly Certified as a Great Place to Work for Five Consecutive Years.

Company Description

Mosaic Clinical Technologies™ is pioneering a new imaging paradigm—shifting radiology from reactive diagnostics to proactive, decision-driven care. Through our AI-native platform, MosaicOS™, we unite fragmented technologies into a single, intelligent ecosystem designed to help clinical teams work faster, think smarter and deliver better care.

Every AI tool within MosaicOS™ is validated across tens of millions of exams to ensure safe, reliable and meaningful clinical impact. With a ransomware-resistant design and built-in redundancy, our platform is designed to ensure continuity of care and protect both patients and operations.

Mosaic Clinical Technologies™ is building technology that evolves with clinicians to advance clinical excellence and improve patient outcomes. If you’re passionate about shaping the future of medical imaging, join us!