[Hiring] Director, Ambassador & Lifecycle Programs @08b4120b-db40-4779-ab6e-7f969c460119

Role Description

The Director, Ambassador & Lifecycle Programs is a strategic leader responsible for the vision, growth, and performance of CIEE's Ambassador Programs and Lifecycle Sales initiatives. This role oversees a team of managers responsible for ambassador engagement, alumni lifecycle sales & marketing, and conversion strategies that support participation across CIEE's portfolio of study abroad programs.

You are both a strategist and people leader who excels at connecting engagement programs to measurable enrollment outcomes. You combine strong leadership, operational excellence, data-driven decision making, and cross-functional collaboration to build scalable programs that strengthen customer relationships from initial participation through repeat enrollment.

Working closely with Institutional Relations, Marketing, Enrollment, Operations, and College Study Abroad Leadership, you will develop long-term strategies that leverage ambassadors, alumni engagement, and lifecycle communications to drive brand affinity, referrals, enrollment growth, and customer lifetime value.

Qualifications

• Bachelor's degree or international equivalent required; master's degree preferred.
• 5-8+ years of experience in program management, enrollment management, marketing, sales, alumni engagement, customer success, or higher education outreach.
• 2-3+ years of experience leading and developing people and teams.
• Demonstrated success using data and analytics to drive business decisions and measurable outcomes.
• Proven ability to develop strategy while successfully leading operational execution.
• Exceptional project management, organizational, and leadership skills.
• Strong written, verbal, and presentation skills, including executive-level communication.
• Experience collaborating across multiple departments in a complex organization.
• Familiarity with CRM, marketing automation, and project management platforms such as Salesforce, Marketo, Asana, and related tools.
• Knowledge of study abroad, higher education, student recruitment, alumni relations, or enrollment management preferred.
• Ability to embrace CIEE's Core Values of Excellence, Integrity, Respect, Inclusion, and Problem Solving.
• Ability to travel as needed for partner engagement, conferences, and organizational events.

Requirements

• Directly manage and coach a team of managers responsible for Ambassador Programs and Lifecycle Sales initiatives.
• Establish departmental goals, priorities, and performance expectations aligned with organizational objectives.
• Foster a culture of accountability, innovation, collaboration, and continuous improvement.
• Support professional development and growth opportunities for team members.
• Ensure successful execution of annual program plans, budgets, deliverables, and performance goals.
• Develop and execute a comprehensive strategy for ambassador engagement and alumni lifecycle conversion.
• Establish the long-term roadmap for programs designed to increase participation, referral activity, customer retention, and repeat enrollment.
• Monitor performance across the lifecycle funnel, including engagement, lead generation, application activity, and enrollment outcomes.
• Oversee recruitment, engagement, training, performance management, and measurement of ambassador programs.
• Establish KPIs and reporting frameworks that measure program effectiveness across engagement, referrals, conversion, enrollment, and revenue outcomes.
• Provide strategic updates, recommendations, and performance reporting to the Executive Director and senior leadership.

Benefits

• Paid time off and Parental leave.
• Gym Reimbursement Program.
• Employee Assistance Program.
• Short-term & Long-term Disability.
• 6 floating Fridays (based on our eligibility rules).
• CIEE Study Abroad Program discounts.
• 403(b) Retirement Plan with employer contribution.
• Insurance Coverage (life, travel, medical, dental, and vision).
• Flexible Spending Accounts/Health Savings Accounts (medical and dependent).
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness).