[Hiring] Digital Transformation Consultant @Samsara

Role Description

The Engagement Services Consultant (ESC), Integrations is a new, consultant-level role within Samsara's Engagement Services team in Customer Success. You will partner directly with our largest Enterprise customers in a focused, roughly three-month engagement to understand their operational processes, map how those processes connect to the Samsara platform, and translate that understanding into a well-defined, build-ready request for our Solutions Integration Services (SIS) team.

This role complements the Engagement Services Manager (ESM) and SIS teams. It ensures every integration request reaches SIS with validated requirements, aligned stakeholders, and documented processes. This role can be office-based or fully remote.

This is a remote position open to candidates residing in Mexico.

Qualifications

• 7+ years in a customer-facing consulting, business/systems analysis, solutions consulting, or implementation role, ideally in enterprise SaaS or IoT software.
• Experience running structured discovery with enterprise customers: stakeholder interviews, current- vs. future-state process mapping, and requirements gathering.
• Working understanding of APIs and system-integration concepts; comfortable in technical conversations without needing to write integration code.
• Strong facilitation, synthesis, and documentation skills, with the ability to turn cross-functional conversations into an actionable requirements document.
• Track record managing multi-month, multi-stakeholder engagements independently, with ownership of timeline and quality.

Requirements

• Experience with integrations involving fleet/telematics, ERP, WMS, TMS/dispatch, HRIS, or fuel-card systems.
• Familiarity with Salesforce and services/project-tracking tools.
• Background as a Solutions Consultant, Sales/Solutions Engineer, Professional Services consultant, or Business/Systems Analyst.
• Experience supporting Mexico and broader LatAm Enterprise accounts.

Benefits

• Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles).
• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.

What Success Looks Like

• Speed - Short time from kickoff to a request SIS accepts without further scoping clarification.
• Quality - Requests that need no rework during SIS and ESM scoping.
• Cycle time - Faster path from Request Log to signed SOW compared with baseline.
• Customer experience - Strong discovery-phase CSAT and feedback from Enterprise stakeholders.
• Portfolio impact - More Enterprise accounts moving from an unscoped integration need to a signed, in-build SIS project each quarter.

Your First 90 Days

• Shadow the ESM and SIS teams on 2–3 active integration engagements to learn the Request Log, scoping, and SOW process end to end.
• Complete SIS Office Hours and Request Log training, and review prior SIS project documentation for common integration patterns.
• Take ownership of a first discovery engagement with an Enterprise account, with an ESM as coach.
• Deliver a first fully validated requirements package and SIS Request Log independently by the end of the quarter.